Oversee all aspects of buyer & seller transactions from executed purchase agreement to closing. Coordinate title/escrow, mortgage loan and appraisal processes

Managed all aspects of recruiting, placement and client/applicant services • Diligently recruited qualified candidates for open industrial and administrative positions • Interviewed applicants; filled client requests, matching specific candidate with the right job in an extremely tight recruiting market • Reviewed employment applications and evaluated work history, education, training and job skills • Performed general recruiting for customer service personnel, administrative assistants and other clerical positions • Anticipated, predicted and diagnosed economic conditions and analyzed industry trends, which were underlying recruiting factors in hiring qualified employees

Optimized performance by out-performing peers 3-to-1 in closed leases and renewals, boosting occupation from 88% to 96%, consistently hovering between 95%-97% month-over-month for both properties • Toured apartments; discussed benefits of the community and each unit shown, ensuring target apartments were ready for show • Explained application procedures and lease contract before completing and collecting rental deposit • Qualified eligibility, ensuring compliance with Fair Housing Laws and company’s non-discriminatory leasing policies; approved and/or declined rental/lease applications • Created and executed strategic marketing venues, performed cold calling, ad strategies and placement, banner sign distribution programs, email blasts and marketed properties by networking at various industry events • Worked with maintenance management on finish outs and repair requests ensuring everything corresponded to move-in dates • Contacted residents 60 days prior to lease renewal; created and executed various retention parties, onsite events and programs that developed a healthy renewal pipeline • Periodically communicated with apartment locator services, local business and various realtors, reiterating community’s amenities, benefits, rates and availability in order to attract a wide variety of residents from various socioeconomic and cultural backgrounds • Shopped competitive properties; conducted out-reach marketing on a weekly basis; resolved a wide range of resident requests • Assisted Assistant Manager in collection of delinquent rents from time-to-time

Provided pristine customer service, ensuring support, profitability and high quality service operations were met on every levels • Delivered product/service recommendations with a focus on up selling; recommended steps that successfully customized business products and services to fit clients’ specific present and future needs, including quotes, rates, terms and fees • Sought out opportunities that provided value-added solutions for clients, while striving for efficient, repeatable methods and processes for implementing and supporting client business needs • Processed a high volume of transactions with attention to detail, following corporate policies while remaining compliant at all times • Surprised team members by exceeding sales quota for every quarter winning numerous sales and service awards

Supervised and trained cosmetics department staff; delegated responsibilities, evaluated performance, prepared work schedules, mediated conflicts and counseled on career advancement • Managed sales, operations and personnel functions; empowered and inspired partners to delight customer; encouraged to build a deep understanding of customer characteristics and lifestyles to proactively identify customer needs before they asked • Maintained accountability for department’s performance, payroll, shrinkage, merchandising and housekeeping standards • Achieved sales and goals; maximized selling during heavy traffic periods and trained staff in doing so, while providing customer with a quick and efficient checkout; took action in correcting below standard sales trends

Managed store operations along with key carrying responsibilities to open and close the store • Continually won Top Sales by converting highest number of month-to-month memberships into long-term, 4-year contracts • Oversaw store’s performance, merchandising and housekeeping standards • Advised management on financial and operational matters, including analysis of critical business, reorganization and implementing recommendations for improved performance • Took action in correcting below standard sales trends and stayed abreast on competition’s pricing