Tracy Maclean Email & Phone Number

Toronto, On, Ca

Toronto, On

-Residential re-sale homes and condos-First time buyers-Estates

Responsible for overseeing the Admissions/Recruitment Team servicing several top-tier US Universities.-Managed Performance of team of 20+ Sales professionals-Responsible for cyclical sales targets-Creation and implementation of sales strategies-Delivered quality customer service and built strong Client relationships-Database Management-Quality Assurance-Creation and implementation of Standard Operating Procedures-Responsible for interviewing and hiring of new… Show more Responsible for overseeing the Admissions/Recruitment Team servicing several top-tier US Universities.-Managed Performance of team of 20+ Sales professionals-Responsible for cyclical sales targets-Creation and implementation of sales strategies-Delivered quality customer service and built strong Client relationships-Database Management-Quality Assurance-Creation and implementation of Standard Operating Procedures-Responsible for interviewing and hiring of new staffAdditional Responsibilities:-Created and implemented on-going sales training for group of over 70 sales professionals.-New hire training for sales professionals at locations in the US and Canada Show less

Responsible for the planning and implementation of the sales/recruitment process for new clients.Responsibilities include:-Client service-Project Management-Detailed analysis of client's existing processes to create a seamless partnership and integration of processes.-Creation, documentation and implementation of Standard Operating Procedures-Management of sales team-Training of sales team-Copy writing for email material-Collaboration with Marketing and… Show more Responsible for the planning and implementation of the sales/recruitment process for new clients.Responsibilities include:-Client service-Project Management-Detailed analysis of client's existing processes to create a seamless partnership and integration of processes.-Creation, documentation and implementation of Standard Operating Procedures-Management of sales team-Training of sales team-Copy writing for email material-Collaboration with Marketing and IT to create required sales tools and CRM/Application System infrastructure-Understanding of US Educational Systems and Laws including FERPA and Title IV Financial Aid compliance Show less

Responsible for overseeing the Admissions/Recruitment Team servicing several top-tier US Universities.-Managed Performance of team of 10+ Sales professionals-Responsible for cyclical sales targets-Creation and implementation of sales strategies-Delivered quality customer service and built strong Client relationships-Database Management-Quality Assurance-Creation and implementation of Standard Operating Procedures-Responsible for interviewing and hiring of new… Show more Responsible for overseeing the Admissions/Recruitment Team servicing several top-tier US Universities.-Managed Performance of team of 10+ Sales professionals-Responsible for cyclical sales targets-Creation and implementation of sales strategies-Delivered quality customer service and built strong Client relationships-Database Management-Quality Assurance-Creation and implementation of Standard Operating Procedures-Responsible for interviewing and hiring of new staff Show less

-Consultative Sales positionResponsible for:-Managing a database of 150-250 web leads a month.-Conducting telephone interviews and qualifying candidates for Graduate Degree Programs at top tier US universities.-Working with applicants to assemble applications packets which comply with university standards-Creating scripts and email templates-Responsible for daily, weekly and monthly metrics, as well as semesterly enrollment targets

Toronto, Canada Area

-Reseller for Internet, cellular phone, long distance, gas and electricityResponsible for:-Answering inbound calls to troubleshoot services, answer billing questions and manage accounts-Retrieval of billing information and CDR from Rogers via FTP-Importing raw call details into the billing system-Liaising with Rogers, Sprint, etc. to obtain information-Assisting with the design and testing of the CRM system-Collections calls on large or overdue… Show more -Reseller for Internet, cellular phone, long distance, gas and electricityResponsible for:-Answering inbound calls to troubleshoot services, answer billing questions and manage accounts-Retrieval of billing information and CDR from Rogers via FTP-Importing raw call details into the billing system-Liaising with Rogers, Sprint, etc. to obtain information-Assisting with the design and testing of the CRM system-Collections calls on large or overdue accounts-Performance of credit checks and approval of new accounts-Preparation and quality control of bills-Training of new employees on customer service-Database management Show less