Vice President Operations
Current
Aug 2024 - Present
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Tracy Maclean Email & Phone Number
Strategic Operations Leader | Contact Centre Expert | Customer Service Executive | Financial Services Specialist | Prosci ADKAR Practitioner
at
PetYellow
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Strategic Operations Leader | Contact Centre Expert | Customer Service Executive | Financial Services Specialist | Prosci ADKAR Practitioner
Location
Oakville, Ontario, Canada
Who is Tracy Maclean? Overview
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Quick answer
Tracy Maclean is listed as Strategic Operations Leader | Contact Centre Expert | Customer Service Executive | Financial Services Specialist | Prosci ADKAR Practitioner at PetYellow, based in Oakville, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Tracy Maclean.
Tracy Maclean previously worked as Vice President Operations at Petyellow and Chief Operating Officer at The Shepherd Group. Tracy Maclean holds Certified Practitioner, Change Management from Prosci Adkar.
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Email format at PetYellow
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PetYellow
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Profile bio
About Tracy Maclean
Industry Expertise:Contact CentreFINTECHTelecommunicationsConsumer Packaged GoodsBankingAutomotiveBusiness Process OutsourcingProperty & Casualty InsuranceCreditor InsuranceLicensed Insurance Agent (OTL)Functional Skills:Prosci ADKAR PractitionerSalesServiceOperationsWorkforce ManagementCustomer ExperienceTelemarketingTraining & DevelopmentTechnical Proficiency:Start-UpDigital ServicesGuide WireFive9SalesforceNICETAM
Current workplace
Tracy Maclean's current company
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6 roles
Tracy Maclean work experience
A career timeline built from the work history available for this profile.
Chief Operating Officer
Directing TSG’s efforts to innovate and improve our services, using the latest technologies and best practices to optimize processes and enhance the customer experience. Working closely with the CEO and other leaders to set ambitious goals and lead the execution of strategies to achieve them, leveraging TSG’s strengths and addressing any weaknesses..
Feb 2024 - Jul 2024
Assistant Vice President, Digital Customer Care
Led operational strategy and day-to-day activities across National Contact Centres, overseeing a staff of 220 with an annual budget of $12M. Orchestrated comprehensive efficiency enhancements, driving both immediate cost reductions and sustained continuous improvement aligned with short and long-term business objectives.Ensured seamless alignment of.
Apr 2021 - Apr 2023
Director, Digital Customer Care
Managed partnerships with internal stakeholders to contribute insights on continuous improvement priorities for customer experience processes and technologies, driving efficiencies in customer experience and performance. Managed an annual budget of $9M and supervised a staff of 130.Developed and executed the contact center strategy, systematically.
Jun 2018 - Apr 2021
National Manager, Sales & Customer Experience
Directed initiatives and strategies while efficiently managing multiple contact centre vendors to meet budget targets, overseeing an annual budget of $7M and a staff of 100.Achieved a remarkable 30% improvement in creditor insurance add-on sales conversion rate for inbound channel campaigns.Facilitated and led national customer experience programs.
Sep 2013 - Jun 2018
Director, Call Centre Operations
Directed global customer service through effective vendor relationship management to ensure the achievement of all corporate scorecard metrics, managing an annual budget of $9M and a staff of 150.Key management member contributing to the success of a newly established company, with a notable achievement of the Mobilicity MVP award.Utilized forecasts to.
Mar 2010 - Sep 2013
3 education records
Tracy Maclean education
Certified Practitioner, Change Management
Prosci Adkar
Digital Marketing, Business Administration, Management And Operations
Human Resources Management, Business Administration
Sir Sanford Fleming College
FAQ
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What company does Tracy Maclean work for?
Tracy Maclean works for PetYellow.
What is Tracy Maclean's role at PetYellow?
Tracy Maclean is listed as Strategic Operations Leader | Contact Centre Expert | Customer Service Executive | Financial Services Specialist | Prosci ADKAR Practitioner at PetYellow.
Where is Tracy Maclean based?
Tracy Maclean is based in Oakville, Ontario, Canada while working with PetYellow.
What companies has Tracy Maclean worked for?
Tracy Maclean has worked for Petyellow, The Shepherd Group, Sonnet Insurance Company, Walmart Canada Bank, and Mobilicity.
How can I contact Tracy Maclean?
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What schools did Tracy Maclean attend?
Tracy Maclean holds Certified Practitioner, Change Management from Prosci Adkar.
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