Tracy Barnes Email & Phone Number

Big Lift Llc

Naperville, Il

Managed the renweal of existing maintenance contracts.Key Accomplishments• Successfully trained to manage existing account renewals

Naperville, Il

Assisted Account Executives with quote preparation, document preparation and system bookings that maximized efficiency for the account executives on back office proceduresKey Accomplishments:• Maximized efficiency for the account executives on back office procedures• Trained new Account Executives in internal systems and contract paperwork preparation that assisted in the merging of two companies• Facilitated the creation of monthly forecast ensuring accuracy for management reports• Assisted Account Executives to correct billing issues, track existing orders and other client inquiries resulting in increased sales productivity• Participated in a specialized team to overcome issue concerning the timely and accurate contract bookings during company integration period• Created SalesForce reports that assisted Sales Director to more effectively manage accounts and Account Executives

Naperville, Il

Received and verified contract documents submited by Sales Representatives. Assigned and tracked entry of contracts into company system.Key accomplishments:• Implemented, assigned and verified quality check of all contract packages for entry to team members that resulted in increased accuracy for the department• Created an Access database to track pending contracts that improved productivity by 20%• Created a system of tracking terminations, including development and production of weekly termination report to facilitate management of the termination process• Conducted training sessions for new outside sales force regarding contract package and submission, as well as, answering all questions concerning the creation of contracts and documents that allowed for more rapid ramp up for the new representatives• Assisted outside sales force to correct any errors or obtain missing information or documents that ensured accurate and timely contract entry• Assisted in transitioning business to new owners that resulted in a smooth transition for both the company and the customers

Naperville, Il

Processed contract documents and entered contracts into company system (Oracle).Key Accomplishments:• Achieved 96% accuracy of contracts• Assisted outside sales force regarding any missing information or documents that ensured accurate contract entry.

Naperville, Il

Determined if repair invoices were covered under the customer's maintenance agreement and processed them for payment by Accounting Dept.Key accomplishments:• Developed a process to streamline and track defective returns that resulted in a 15% increase in productivity.