Tracy Geller Email & Phone Number

Suffolk, Virginia, United States

Suffolk, Virginia

Tactfully provides administrative, dispatch and client support functions for a busy municipal department with a demanding client base. Utilizes MS Office suite as well as Citiworks and other city resources (GIS) to research inquiries, answer questions and assist citizens with service requests. Knowledge of work order and daily crew reports entry. Dispatches requests to crews, interacts with contractors to provide daily notice of projects and traffic control. Also interacts with Inspectors, Refuse, Police, Animal Control and Fire departments to satisfy requests as needed.

Suffolk, Va

Quality focused breeder of Dutch Warmblood Sporthorses for the disciplines of Jumpers, Hunters, Eventing and Dressage.Responsible for day to day equine breeding farm management, animal husbandry and business and administrative operations. Administrative duties include: Farm account, finance and budget management, event organization and planning, create and maintain social media pages, advertising and website, photography and videography creation and editing. Animal Care responsibilities: broodmare care, reproductive management and stallion selection, mare foaling, foal and young stock care, animal restraint, handling & training, equine forage selection, nutrition selection and dietary management, maintain and schedule routine veterinary care, administer vaccines, injectable medications as needed (IV and IM) wound treatments, bandaging and routine deworming. Additional experience including show grooming and braiding, performance horse care and management, frozen semen handling, stall and pasture/paddock maintenance, farm equipment operations and equine transportation.Key Accomplishments:- Breeder of First Premium and Top 5 foals with the KWPN-NA and Oldenburg Horse Breeders Society.- Successfully organized and hosted annual KWPN-NA Keuring (Breed show/Judging) for Wisconsin – Illinois area from 2010-2016. - Commended by clients and equine industry professionals for regularly producing quality and successful horses, with excellent temperaments, work ethics and athletic ability.- Recognized by peers for exacting care, attention to detail and meticulous management of farm owned/managed horses.

Suffolk, Va

Enthusiastically provided professional administrative, clerical and customer service skills for Virginia's most chosen Real Estate Auction house in the Tidewater area. Able to handle a large variety of inquiries with tact and courtesy via telephone, email, and in person. Utilizes state and city GIS Mapping and public records resources to research and obtain property assessment and tax map information on sale properties. Corresponds with city attorneys and special commissioners regarding tax sale matters. Creates legal advertisements, sale flyers and other promotional materials as needed. Performs bidder registration (including ID verification) , auction event planning, setup and tear down. Maintains website, monitors social media presence and creates e-correspondence for 4500+ list subscribers. Demonstrates exacting knowledge of office practices, procedures and equipment.- Utilizes Microsoft Word, Excel, PowerPoint, Publisher, Adobe Acrobat suite and others as required. - Scans documents, organizes and maintains paper and electronic records and files. -Types 70+ WPM. A team player that is quick to learn and has a calm and confident manner.

Elkhorn, Wi

Provided high-level administrative, secretarial and reception skills in a multi-faceted, fast paced office environment. Acts as a liaison between clients and doctors using excellent communication and interpersonal skills, a superior work ethic, strong attention-to-detail and the ability to maintain confidentiality. Responsible for scheduling appointments, handling client and billing inquiries, complaints, providing quotes and payment extension/service requests. Provide best-option solutions to build strong relationships, achieve and repair trust and calm distraught callers. Demonstrates proficient knowledge of office practices, procedures and equipment. Experienced with Microsoft Word, Excel, Outlook and Publisher. Industry specific software used includes IDEXX Cornerstone, and Global Vet Link. Other responsibilities included invoice creation, data entry, compile and prepare reports, document management, filing and other miscellaneous duties, as needed.Key Accomplishments:- Managed a high-volume, high-stress workload within a deadline-driven environment. Consistently met performance expectations in all areas (initiative, accuracy, satisfaction, volume). - Identified areas for improvement in policies, procedures, daily operations and business processes and delivered strategic recommendations to senior management.- Delivered ideas and suggestions to improve education, grow client base, provide value and satisfaction for new and existing clients.- Regularly commended in performance evaluations for professionalism, tenacity, ability to work well with others, customer focus and dependability.

Delavan, Wi

Skillfully managed a wide-range of administrative functions to coordinate the work flow process. Used Microsoft Office and QuickBooks to generate invoices, ensure vendor compliance, process accounts payable and receivable, apply payments, monitor account balances and credit availability. Administer banking, deposits, account registry, and distribution of employee checks. Create and maintain digital and social media presence, promotion and growth. Create and produce photography and videography for business. Excellent oral/written and interpersonal communication required to interact with clients to assure satisfaction and build relationships. Coordinate travel and lodging reservations and arrange client reception areas at horse shows.Key Accomplishments: - Identified areas for improvement with aged receivables, collections, cash flow, internal record keeping and several other antiquated business processes. - Implemented a strategic budget plan to rectify outstanding liabilities, monthly expenditures, and reduced aged receivables by more than 75%. - Rebuilt trust with vendors/suppliers by advising management of current budget balances in accounts and providing options and an analysis to support prompt correct payments for goods/services received.- Streamlined process to submit show entries through use of digital document management and technology. This improved accuracy and recordkeeping, facilitated correct billing, reduced submission errors and time spent. - Re-vamped digital web and social media presence by creating and managing advertisements, website updates, Facebook page, press releases, and newsletters for business promotion and sale of horses.

Lake Geneva, Wi

Responsible to initiate, maintain and analyze new and existing service maintenance and rental contracts. Determine P & L, total service/supplies provided and create and maintain reports in Microsoft Word and Excel to make recommendations on contract changes to senior management. Expertly communicate with clients, team members, vendors and management to handle disputes & grievances, contract rate quotes & negotiations, account balance inquiries, invoices, credits, account research and other general questions.Assumed responsibility for the full cycle accounts payable process, including daily A/P processes. Oversaw the timely, accurate processing of vendor invoices, researched discrepancies, created spreadsheets to outline weekly cash flow. Also made detailed payments, distributed checks, ensured accurate and compliant A/P files and records in accordance with company policies. Handled collection of aged receivables, made payment arrangements and transfer to debt recovery agencies. Proficient use of Microsoft Office, Compass Sherpa, UPS Worldship and E-Automate programs required for all positions.Key Accomplishments: - Promoted to Contract Administrator based on performance and ability to master new systems, processes and workflows. - Selected to attend companywide new operations system education and provide training to other employees. - Officially commended in several performance reviews for providing the highest level of client service, balancing company and client equity, attention to detail and diligence. - Demonstrated flexibility by cross training for service dispatcher, shipping clerk and reception positions with accuracy and proficiency. - Resolved months of 60- 120 day aged receivables and bad debt, reducing company’s total uncollected liabilities by 70%. - Restored order and organization to processes/records in disarray, researched and solved billing problems and corrected invoicing errors that had previously been missed.

Waterford, Wi

Interaction with customers to insure timely order processing, product manufacturing, shipment and billing. Troubleshoot production, shipping, billing and fulfillment issues. Inter-departmental communication to insure that customer needs and requirements are met.Customer order entry and maintenance, Credit and debit processing and research. Customer invoicing for manufactured product and contracted tool/die work, acknowledgement of orders.Enter purchase orders for consigned work with outside vendors, voucher and log vendor invoices for payment.Utilize Microsoft Word and Excel programs to create spreadsheets, commercial invoices and international shipping paperwork.Develop, organize and prepare weekly production reports, forecasts and for key customer accounts for review by staff and customer.PC Systems used include Microsoft Office suite:Word, Excel, and Outlook. EMS (Effective Management Systems) software.General office duties, utilizing excellent communication and organizational skills and attention to detail.

Des Plaines, Il

-Monitor and maintain credit accounts through direct communications with customers. Function as a liaison with regard to service failures, billing questions and all other disputes.-Resolve delinquency of accounts and schedule payments through telephone contact and written correspondences with customers.-Interact with all levels of management to acknowledge customer inquiries and resolve complaints.-Revise detailed invoices.-Maintain excellent communication and organizational skills.-General office duties including: data entry, file maintenance, faxing, email communication, photocopying, fulfillment of monthly statements, and detailed account research.-Microsoft Office suite, including Word, Excel ,Outlook. - Versys accounts receivable system.

Vista, Ca

Cashier / UPC Specialist**Superlative Customer Service award recipient**-Responsible for maintaining all pricing displays for the store. Including daily and weekly price changes, creating shelf, display, and featured item price tags, and taking a daily detailed account of all items without pricing.-Assist management in assembling new product displays according to precise corporate plan-o-grams. -Daily tabulation of all customer purchases, cash handling experience, including daily balancing of cash drawer.-Answer multiple line incoming calls.-Utilize extensive knowledge of pet and livestock related products and feeds in able to recommend products according to individual needs and requirements.Shipping and Receiving Clerk**Certified forklift operator**-Receive and enter all merchandise into store inventory with accuracy and attention to detail using -Telxon and Stockright systems. Duties include unloading freight and conducting daily safety inspections of equipment. -Correspond with product vendors and store buyers regarding shipments of freight, discrepancies of ordered product, damage claims, and defective product returns.-Removal of all damaged and outdated store product, including acquiring vendor credit for specific products and filing appropriate paperwork in order to receive reimbursement.-Clerical duties including: Maintaining and organizing all purchase orders and product receipt reports, scheduling appointments, verifying goods received, data entry.

General Education

Education record

Activities and Societies: FFA, Chorus