Tracy Howard Email & Phone Number

Charlotte Metro

Charlotte, North Carolina

Charlotte, North Carolina Area

* Responsible for Automation Architecture for Quality Assurance and Development Teams.* Management of Test Automation and Performance Environments for GBAM Technology (500+ HVD workstations and 12 Servers)* Provisioned and maintained access for Automation and Performance resources (650-800 resources) in both Windows and Mid-range platforms using Active Directory* SharePoint and Discovery Design, Coding and Implementation of multiple sites* Management of Risk and Compliance items for Automation and Performance Testing Environments* Ensure Enterprise architecture adherence for Automation and Performance Environments.* License server management for Parasoft SOATest, HP UFT and Rational ClearQuest.* Provided implementation, customization and daily support of critical Tools such as ClearQuest, HP ALM, UFT, Parasoft SoaTest, SiteScope and VuGen.* Provided the vision and development plan for Software Engineering Tools for DevOps and also participated in SDM Activities.* Provided a leadership role in the Analysis, Design and or selection of tools utilized by the DevOps organization.* Plan and coordinate build and release activities.* Maintain product release process, generate release packages and metrics* Design, develop, build and package tools for continuous integration and continuous delivery.* Participated in SCRUM activities and PI sessions as necessary* Managed DevOps and Tools metrics and reported these to DevOps management and GBAM Technology Executives * Overall Project Management responsibility of multiple projects to include the management of scope, budget, schedule objectives and resources.* Recruitment and management of Technical and Project Teams, including coaching and performance plans

* Fostered a high level of cooperation by assisting all groups in the transfer of knowledge in the areas of CMM, Standards & Procedures, and Software Engineering practices and principles.* Supported process implementation and execution through training and presentations.* Through close association and partnership with project teams, provided expertise and assistance in tailoring, usage, and execution of the standard software engineering processes.* Identified procedural and quality gaps in existing processes.* Collected Project and Organization metrics and reported these to the GTS SQA Manager and SEPG * Identified problem origination and solution through Root-Cause-Analysis.* Used analysis of collected process and quality metrics to identify opportunities for continuous improvement.* Provided lead auditor role for eBanking Project Audits.* Provided a leadership role in the Analysis, Design and implementation of Rational Tools to support the Process Team.

* Project Management responsibility for all core processes within the e-commerce group.* Determine the vision and software development plans for all core processes* Provide liaison between product and the line of business for requirements gathering* Provide system and database engineers adequate information for design and development* Translate business rules and data processing activities into requirements* Produced information models that represents the business problem to be solved. This is done in terms of: data content, data relationships and structure, processes that manage, transform or touch data, business rules that govern the data and duration for which the data is required.* Provide mentoring sessions for OO Design (UML), the Rational Unified Process, the Rational suite of products (Rose, Requisite Pro and Soda) and the ECX project process.* Participate in the creation, implementation and ongoing management of the Project processes within the group.

* Manage cross-functional integration of the technical and process teams to meet project objectives of several project simultaneously.* Manage the project scope to meet budget and schedule objectives.* Manage the resolution of technical and business issues as they arise.* Assist others in the completion of technical assignments through knowledge sharing.* Systems analysis and design of new systems.* Track end-user expectations and refined work plan to satisfy requirements.* Recruitment and management of Project Team.

* Implementation of development standards. (Project lifecycle, technical direction, IS Infrastructure and a formal QA Process.)* Lead and direct the daily operations of the Information Systems group. (This included Development, Technical Writing, Operations Support and Help Desk functions.)* Facilitate the design and management of projects to ensure clarity and scope.* Assign Project responsibilities, motivate staff members to achieve project objectives and promote teamwork.* Monitor and report on project milestones. When necessary establish problem resolution or corrective action plans.* Database administration for multiple MS SQL servers.* Program Manager for both Internal and External customers to facilitate direction and budgets for Information Systems.

* Creation and implementation of Information Systems standards and Project life cycle.* Full development lifecycle of applications. (Analysis, Design, Development, Testing, Training, Implementation and Support.)* Implementation of Financial applications and Interfaces. (Cash Management/Treasury Management and Budget/Forecasting systems.)* Detailed business process definition for financial aspects within Treasury Management, Budgeting and Forecasting.* Full development lifecycle on the initiation and implementation of a nationwide Technical help desk. Including the support of the Help Desk systems.* Help Desk daily operations management. (Also a member of the Help Desk Institute.)* Creation and maintenance of Service Level Agreements.

* Full development lifecycle.* New product development and support for the mainframe. (Manufacturing, Pricing, Financial and Order Entry systems.* New product development for Client Server applications. (QA, QC and real-time data acquisition and control systems.)* Network installations, configurations, tuning, management and training.* Preparation of ISO9000 documentation for Information Systems.* Supervision and training of entry-level programmers.* Creation of black-box routines and functions for data acquisition and MAPI compliant applications

Education record

Bachelor, Information Systems