Tracy Poe Email & Phone Number

Remote

Main clients include Stanford Health Care and Lucile Packard Children's Hospital.Managing claims from inception to resolution.

Hired as Workers' Compensation Claims Examiner, promoted to Claims Supervisor in June 2003 and Claims Manager in January 2007. Duties include overseeing up to 7 claims examiners, overseeing the handling of claims, coordinating quarterly claim reviews with clients and brokers, editing written claim review summaries from examiners, auditing of examiner work, analyzing management reports, providing training, personnel decision making and annual performance reviews and ensuring the integration of benefits with other product lines. Began overseeing Paid Family Leave in May 2007, increasing to 12 the number of direct reports. Returned to handling claims in 2012 after many years of managing a team of examiners. Main clients include Stanford University Medical Center and Lucile Packard Children's Hospital. Past clients whose programs I managed were Yahoo!, NetApp, Adobe, LSI Logic, Synopsys, Atmel, Lam Reseach, Spectra Physics, SRI, Micrel, KLA-Tencor, Fresh Choice, EFI, Intuit, Herrick Steel and Leprino Foods.

Hired as a Claims Representative Trainee and promoted to Claims Examiner in January 1997. Duties included handling of litigated and in pro per claims to closure, payment of workers’ compensation benefits, providing quarterly progress reports to employers and brokers in the course of file reviews, rating medical reports to determine permanent disability awards, obtaining wage statements and calculating temporary disability rates, communication with medical providers, employers, attorneys, vendors and injured workers regarding status of claims. Main accounts were Ebay, Pacific Steel, Remedy, Villa Hotel and Metropolitan Electric.

Positions held included Servicing Administrator, Document Controller, Mortgage Delivery Specialist, Funding Assistant and Loan Processor. Duties included posting loan payments, paying tax installments and insurance premiums from impound accounts, monthly investor remittances, bank deposits, collections, resolving borrower service issues, communication with brokers and escrow agents regarding funding status, ordering credit reports, verifying borrower information for submission to underwriter for approval.

Bachelors, Criminal Justice

Activities and Societies: Internship completed at Butte County Probation Department - Oroville, CA. Internship position held.

Associates, General Education

Activities and Societies: Softball team

Education record