Tracy Pierce Email & Phone Number

Murfreesboro, Tn, Us

Murfreesboro, Tn, Us

Smyrna, Tennessee, United States

As a Senior Service Business Analyst at Nissan Trading Corporation Americas, I lead and manage strategic initiatives aimed at transforming service business schemes and optimizing operational processes. I drive advanced enhancements in ordering and inventory management, utilizing systems such as NetSuite and SACLA to perform in-depth data analysis. I oversee the development and execution of process improvements, ensuring efficient workflow and accurate inventory management for 3200+ parts. My role includes directing negotiations with customers and 130+ suppliers to resolve issues and implement data-driven solutions. I also monitor service profitability and manage aged accounts receivable. My leadership has resulted in significant advancements in stock management, order processing, and overall operational efficiency, positioning the team for sustained success.

Northville, Michigan, United States

As a Project Manager at Incite, I led data and analytics projects that delivered transformative solutions by leveraging advanced data and technology to address strategic business challenges. I managed client portals and project dashboards in Smartsheet, allocated and monitored resources, and facilitated detailed project planning and execution. My role involved coordinating with internal and external teams, providing comprehensive status updates, managing budgets, and overseeing project documentation. I also designed and implemented key tools, such as a centralized project portal and corporate-wide HR portals, and developed solutions to enhance reporting accuracy and efficiency.

Nissan North America Headquarters, Franklin Tennessee

As a Senior Business Systems Analyst with the Business Intelligence and Data Analytics (BIRT) team, I managed the full life cycle of complex, cross-functional programs, ensuring timely and budget-compliant delivery throughout the SDLC. I led multiple projects across Nissan North America's Aftersales departments, overseeing scope, business requirement documentation, and resource allocation. My responsibilities included defining, designing, and documenting business and technical requirements, proactively managing risks, and acting as a liaison among business users, IS teams, vendors, and customers. I developed and executed communication plans, handled technical functions, and provided training and support. Notable achievements include integrating the Aftersales Central Data Warehouse with multiple systems, defining ETL processes for over 200 data sources, and creating detailed documentation and training materials, all while providing leadership and mentorship to fellow analysts.

Nissan North America Headquarters - Franklin, Tennessee

As a Service Parts Analyst with the Parts, Planning, & Establishment (PPE) team, I managed the integration of new model service parts into Nissan’s FAST 2000 catalog system, ensuring accurate catalog compilation for Body Sheet Metal commodities. My role involved consulting with various teams, including design engineers, technical publications, and distribution, to determine the optimal service level and setup for parts. I analyzed AutoCAD data to decide whether parts should be cataloged individually or as assemblies, working closely with Nissan's Smyrna plant to align with production processes. I created reference illustrations for the service parts catalog, maintained the Service Parts Master File for accuracy, and addressed technical inquiries from dealers and distributors. Additionally, I issued new part numbers, prepared stock validation materials, and developed a comprehensive SOP manual to streamline team processes, build relationships with key stakeholders, and organize documentation effectively.

Nissan Trading Headquarters - Smyrna, Tennessee

As a Trade Specialist (acting Service Manager), I managed the procurement, logistics, QA, inventory, and accounting for Nissan’s automotive parts, including aftermarket and prototype components. I supported budget management and month-end reconciliation while overseeing orders from 75+ vendors with minimal issues. My role included quoting, resolving quality issues, and handling accounting tasks through Great Plains. I also managed inventory using Provia, coordinated packaging improvements, and supervised a team of six. Key achievements include developing a standardized quotation process, streamlining inventory management with Excel Macros, and securing budget approval for machinery that boosted packaging efficiency by 50%.