Tracy Sanger Email & Phone Number

West Fargo, Nd

Grand Forks, Nd, Us

Redmond, Washington, Us

★ Lead project management and administrative support efforts with a core focus on the planning, implementation, and end-to-end reporting aligned to diverse projects and rhythm of the business (RoB). ★ Oversee a complex project portfolio spanning multiple business groups, drive the global engagement model, and deliver strategic guidance to cross-functional teams by training and motivating team members to meet project goals/milestones. ★ Serve as a change agent utilizing Prosci ADKAR and ITIL Change Management frameworks while collaborating with project teams and executive leadership to cultivate positive, trusting, and professional relationships.★ Established a new KPI framework by independently learning the new software recommended for monthly business reviews while training the senior leadership team on how to utilize the framework to effectively present monthly figures.★ Facilitated a bi-weekly ‘Garage Call’ session to encourage 300+ employees to discuss matters affecting cross functional areas, land new information, and share their personal/professional growth.

Fargo, Nd, Us

★ Built and led a Project Management Office (PMO) that provided the strategies/frameworks to deliver projects based on the size and complexity of the project while directing successful implementations of complex, enterprise IT solutions in a diverse customer base. ★ Guided organizations in identifying innovative solutions that will deliver value to an organization and its stakeholders while serving as a change agent to deploy new solutions and processes.★ Oversaw ERP software selection for a local engineering firm and coached several of the company’s business process flow owners and teams to ensure accurate documentation of process flows.★ Managed multiple smaller projects (including implementation and maintenance of 2 servers and a SAN) to ensure secure storage of system backups for disaster recovery.

Fargo, N.D., Us

★ Spearheaded the successful execution of complex, enterprise-level IT solutions through all phases of the project life cycle utilizing ITIL framework change management. ★ Directed the team across several practice areas to collaboratively identify solutions and implement projects such as Infrastructure, Security, Solution Delivery, Business Users, and External Customers. ★ Led various projects, including a network separation project, REHL 5 upgrade, OS upgrades, ZCM to SCCM migration, VMware Horizon View with VSAN, file share migration from Novell to Windows, and security configuration from security team audits.

United States, Us

★ Created Key Performance Indicators to offer visibility into operational performance in all practice areas while automating the calculation of revenue targets and introducing real-time reporting of obtained revenue, utilization, and average bill rate.★ Drove internal process improvements that increased visibility, standardized methodologies, and optimized Service Level Agreement attainment.★ Supervised a Service Desk team of 10-12 to deliver 24/5 support to customers while developing systems and workflows for the Service Desk to effectively complete their work and drive collaboration with Engineers.★ Established an automated KPI dashboard for leadership to provide visibility into key measures, deployed dashboards for managing Service Desk utilization, and managed customer contracts while resolving any issues with the team.

Fargo, North Dakota, Us

★ Led the overall relationship with assigned accounts and IT/Support services within the company, resulting in improved client satisfaction while ensuring IT services were delivered per expectations and agreed-upon service levels for each assigned account.★ Directed the development and establishment of the Global Service Desk in collaboration with relevant IT and site managers while providing strategic direction and guidance to a globally dispersed team to drive continuous improvement in service desk activities. ★ Developed training manuals and trained employees on document processing, in addition to onboarding new clients and catering to their specific requirements to facilitate seamless delivery of support services.★ Improved the relationship between the Help Desk and Integreon employees as an IT Account Manager and oversaw outsourced engineers onsite as an IT coordinator.

Bachelor'S Degree, Business Management

Computer Information Systems & Business Management