Tracy Tse Email & Phone Number

Canada

Canada

Canada

• Resolved merchant’s issues by emails and online chats. Acted as a business coach for merchants to recommend relevant resources in driving their growth based on their needs.• Translated tickets and documents (Simplified Chinese/Traditional Chinese/English) for other internal teams. Collaborated with internal teams for further follow-up or specialized assistance.• Assisted in onboarding of new multilingual specialists in Canada and APAC region as a mentor.

Hong Kong

• Prepared Board meeting reports and drafted meeting minutes in Chinese and English.• Coordinated the local and overseas training for 100+ departmental staffs by collaborating with external training organizers. Planned and managed expenditures within the training budget.• Provided secretarial support to the Advisory Board, including logistic arrangements for board meetings, activities, and site visits. Facilitated 6 board meetings and 10+ site visits.• Served as secretary for the recruitment board responsible for hiring non-civil service contract positions.

Hong Kong

• Conducted ongoing due diligence assessments for banking clients, ensuring strict adherence to regulatory requirements and industry standards.• Proactively reached out to clients to collect essential documents for constructing KYC profile.• Reviewed clients information to identify potential risks and escalated any suspicious activity to the Anti-Money Laundering department for further investigation.

Bachelor Of Science, Major In Biotechnology, Minor In Business

Activities and Societies: • Student Ambassador of HKUST • Organizing Committee of Cambodia Service Trip • School of Science Social Service.

Exchange Student, European Studies