Tracy Ware Email & Phone Number

Provide day to day IT Customer service Support, servicing a high volume customers, demonstrating knowledge of customer support principles and methods under DOD guidelines. Work directly with customers – in person\Skype or over the phone for all necessary details to capture their IT end-client computing requirements accurately and completely. Resolve.

Washington, District Of Columbia, United States

Administration of OU’s, Groups, Containers, Domains, and other using Active Directory.Provide phone and desktop network support for DIA users in LAN/WAN environment. Troubleshoot hardware/software and network connectivity issues. Maintain users' logins and GroupWise accounts.Acting as an escalation point for Helpdesk Acting as an escalation point.Open and.

Washington D.C. Metro Area

Interface and resolve issues for high profile customer accounts.Administration of OU’s, Groups, Containers, Domains and other using Active Directory.Create Mailboxes, User Accounts and Distribution groups using Microsoft Exchange.Utilize the Active Directory Toolkit to run Administrative Tasks and queries. Assist lower Tiers as needed with technical.

Washington D.C. Metro Area

Administration of Organizational Units, Groups, containers, domains, using Active Directory Windows Server 2008Create new user accounts and edit existing user accountsCreate and edit Shared Mailboxes\Distribution GroupsTroubleshoot Microsoft Outlook 2010Edit Global Address Book changes using Active DirectoryUtilize the Active Directory Toolkit to run.

Arlington, VA

Blackberry Enterprise server administrator within MS Exchange environment.Deployment processes execution: rollouts, failovers, configuration support, etcPhone, e-mail and on-site problem diagnosis and resolution.Administration systems, particularly Active Directory, Active Sync, BES, and BIS.Ensure devices can access emergency email systems during an.

Certification, It Studies

Certification, Information Technology

Certification, Information Technology

Business