Tracy Weng Email & Phone Number

Lead Product Operations Team to improve product processes, create efficiency, and enhance the overall product experience for customers and internal stakeholders.- Product Launches: Coordinated everything from planning to client adoption.- Improved Efficiency: Led the [Internal Process Automation] project to reduce time spent on manual tasks.- Risk Mitigation: Established processes with the Engineering team to prevent issues that could impact clients.- Cross-Team Communication: Acted as a bridge between departments, ensuring alignment across the company and reducing miscommunication.

Lead [ Sales-ops ] , [ Product-Ops] and [ Customer Ops] team ( 2 members) to increase efficiency and quality of Company and all stakeholders.[ Sales-ops]* Decrease time spendings of order * Increase efficiency for all heads to make/iterate strategy via central report.* Implement sales tools in all markets. ( TW, TH, JP )[Product-Ops]* Establish / Improve product update process to increase adoption of product and cooperation with member in all regions. ( Adoption materials , UI design suggestion.) * Do support analysis and cooperate with engineering team to prevent product issue and increase product adoption rate.* Improve current issue processes with engineering team to fix the issues faster.[Customer-Ops]* Do onboarding process in advanced features * Help CS Team to deal with technical issues.* Help CS Team to implement external tool to increase NDR by tracking the health score of each client.

- Establish more than 5 onboarding process of advanced feature ( e.g. LINE notification message)- Assist more than 100 clients to adopt advanced feature and resolve technical issue.- Drive optimization process of internal feature setting and onboarding process with Product & Engineering team.* Metric : decrease 30% of time spending of feature setting of CS team.- Implement external data-analysis tools to help CS team to do health check in Product adoption rate.

- Responsible for marketing partnerships department and exchange partner’s resources for FunNow to enhance revenue and acquire new user.[Channel Program]1. Developed FunNow Affiliate Marketing Program.Combined Partner’s traffic with FunNow’s Merchants to Enhance Revenue by providing Merchants’ reservation link to partner and making their user reserve service in FunNow.2. Cooperated with EC PartnerListed Product of FunNow to Partner’s Platform with API Integration and leveraged resources to support product team to develop API format.[Bank Cooperation Program]1. Approached Bank Partner for high cash back or sponsorship used in FunNow Marketing Campaign to enhance FunNow users’ purchasing incentive.2. Exchanged partner’s advertising channel for acquisition of New users.[Marketing Campaign]1. Organized and executed marketing plan for the HotPot Festival which increased the amount of orders by 300% during campaign.2. Hosted Podcast & Stand-ups offline event in well-known HotPot restaurant during campaign.[ Accommodation Category Promotion]1. Planed monthly accommodation theme.2. Enhanced Revenue by solving accommodation inventory problem with BD team.

台灣 台北