Traevor Birchall Email & Phone Number

Mississauga, Ontario, Canada

Mississauga

Manage relationships with obligated organizations ensuring awareness and compliance in legal requirement of being an active member in a provincially approved EOL electronics recycling programEffectively manage, prioritize, coach and direct day to day activities of Client Care center team and Product Clarification team across 10 unique provincial/territory Government regulated programs Develop departmental operating policies and procedures focusing on continued improvements in operational efficiencies and client satisfaction Prepare and track KPI's

Toronto, Canada Area

Manage daily operations of international marketing firm and oversee ongoing projectsDevelop and implement departmental and organizational best practicesSource and engage third party vendorsPlan and support sales and marketing initiativesClient and third party relationship managementPlan and review annual operating budgetContract administration

Toronto

Management of the Customer Service and Operations Department; handling warehouse, logistics, in house electrical compliance workshop and customer service. Direct reports 8.Plan, prioritize and delegate workflow to ensure accurate functioning of the various departments within LightForms’ organizational structure Develop and actualize departmental and organizational policies and procedures to maximize output Handle and resolve various complex and escalated customer service occurrences from offices across Canada Contribute to short and long-term goals by planning and identifying strategic opportunities for LightForm including an initiative geared toward operational excellenceDevelop customer service procedures, policies and standards Track and review key performance indicators Recruit, train and coach staff Perform and review staff appraisals Responsible for setting and controlling stock levels Ensure department is operating within budget Train staff and LightForm dealers on product knowledge and assist with various challenges