Make Customer Service first priorityKeep open communication with customersDevelop and Train employeesLead Team in all aspects of the work environmentContinuous Improvement of Process and Procedures

Make Customer Service first priorityKeep open communication with customersDevelop and Train employeesLead Team in all aspects of the work environmentContinuous Improvement of Process and Procedures

Make Customer Service first priorityKeep open communication with customersDevelop and Train employeesLead Team in all aspects of the work environmentContinuous Improvement of Process and Procedures

Make Customer Service first priorityKeep open communication with customersDevelop and Train employeesLead Team in all aspects of the work environmentContinuous Improvement of Process and Procedures

Make Customer Service first priorityKeep open communication with customersReduced Claims by 400%Develop and Train employeesImproved sales 10-12% year over yearLead Team in all aspects of the work environmentContinuous Improvement of Process and Procedures

Make Customer Service first priorityTrain sales to employeesEnsured positive Cash flow from opening dayIncreased membership levels 17% past 6 monthsKeep open communication with customersLead Team in all aspects of the work environmentContinuous Improvement of Process and Procedures

Make Customer Service first priorityTrain sales to employeesEnsured positive Cash flow from opening dayIncreased membership levels 15% year over yearKeep open communication with customersLead Team in all aspects of the work environmentContinuous Improvement of Process and Procedures

Make Customer Service first priorityTrain sales to employeesKeep open communication with customersLead Team in all aspects of the work environmentContinuous Improvement of Process and Procedures

Provided guidance, support, technical resolution on enterprise production system issues to the technical teams that deployed the critical production J2EE applications at American Express. The environment included more than 500 servers and over a 1000 J2EE application instances.

Worked multi-million dollar outsourcing proposals at American Express.• Created and reviewed cost estimates for solutions that ensured quality and accuracy. • Developed cost effective and technical solutions within committed timelines. • Performed peer reviews of technical documentation to ensure alignment to architectural and technical strategy. • Accountable for entire proposal cost case, technical proposal, and risk assessment. • Created the proposal for a Disaster Recovery project of Total Contract Value (TCV) of more than $8M which included 28 servers supporting more than 50 application and database instances.• Received the maximum number of recognition awards from peers during multiple years as an Architect.• Promoted to the Account Architect position in less than 3 years.

Provided guidance, support, technical resolution on enterprise production system issues. Lead the technical teams that deployed the critical production J2EE applications at American Express. The environment included more than 500 servers and over a 1000 J2EE application instances.• Led a 20 person internal transition engineering team, in providing excellent customer support.• Led the technical team in building out the Disaster Recovery environment, that included more than 350 servers and over 400 application instances.

Installed and performed troubleshooting for corporate network and server infrastructure.• Designed and built the network and server infrastructure from the ground up.

Territory included 40 plus customers with 100% of focus on customer service and product satisfaction to customers such as NASA, Lockheed Martin, Electronic Arts, Pacific Data Images, and Stanford University.• Performed hardware and software onsite customer installation and maintenance for UNIX servers.• Taught graphics hardware troubleshooting courses to other System Support Engineers.