Tram Phan Email & Phone Number

San Jose, CA, US

United States

San Francisco Bay Area

• Take care of customers with advice or a technical solution on the spot, using knowledge of current Apple technology to help with iPhone, iPod, iPad, and Airpods devices
• Maintain strong relationship with customers by sharing knowledge and providing excellent customer support.
• Repairing relationship with the customers by acknowledge, align, and assure that we will fix the problem and take care of their concerns by providing top-notch service.
• Analysis and identify hardware and software issue on all IOS, WatchOS devices.
• Perform trouble shooting on all IOS devices.
• Provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects

United States

• Maintain a high level of customer service in fast pace environment
• Create energy and excitement around Apple products
• Discover customer needs and match those needs with the right products and services
• Working closely with customer and coach them on how to set up and use the new devices effectively together with create a great experience journey for the customer.
• Keep up to date with new products, software, and data migration tools to help customers set up and transfer data between their devices seamlessly

• Responsible for client conversions and coordinating/performing front desk operations
• Addressed client requests and disputes professionally and efficiently.
• Communicated with clients to determine areas of improvement within the Service Path and complete client satisfaction.

United States

• Identified customer needs and provide customers with the right solution.
• Initiate and follow-up with customers and providers to sell or resolve problems and answer any questions.
• Builds and maintained a solid customer following through building brand loyalty and gaining clientele.

San Jose, California

• Collected, organized and inserted data into company websites.
• Administrator for company’s social media websites
• Responsible for creating the contents and uploads to the company’s social networks.

Bachelor'S Degree, Management Information Systems, General

Education record

Business Administration And Management, General