Dylan Tran Email & Phone Number

Austin, Texas, United States

Houston, Texas, United States

• Disassembles and reassembles laptops to examine parts, for wear or defects, using hand or power tools and measuring devices
• Maintains repair parts inventories and places order for any additional parts needed for repairs
• Reviews customer complaints to determine details of equipment problems
• Provide hands on support for repairing defected laptops
• Maintain logs via Dell Traveler for part inventories and steps taken to repair unit

Houston, Texas

• Managed services for clients such as, Office 365 Suite, Skype and LabTech etc.
• Provide remote support for problems submitted by clients via email and through the ConnectWise Portal
• Maintain logs via ConnectWise to manage tickets and time spent on each ticket
• Provide on-site support to set up computers and deploy Ergos application on workstation
• Rotated through eight different support teams to learn about different roles within the company
• Maintain communication with clients via email and if needed through phone calls

• Greet and welcome new incoming students and guests in person and on phone, answered and direct inquires to designated departments
• Maintain log books including, In/Out times of meeting rooms, current events and misplaced items turned in
• Provide information about ongoing events and where services are located for students
• Contribute to event setups by contacting staff and providing hardware equipment if needed