Dylan Tran Email & Phone Number

Austin, Texas, United States

Houston, Texas, United States

• Disassembles and reassembles laptops to examine parts, for wear or defects, using hand or power tools and measuring devices • Maintains repair parts inventories and places order for any additional parts needed for repairs• Reviews customer complaints to determine details of equipment problems• Provide hands on support for repairing defected laptops • Maintain logs via Dell Traveler for part inventories and steps taken to repair unit

Houston, Texas

• Managed services for clients such as, Office 365 Suite, Skype and LabTech etc.• Provide remote support for problems submitted by clients via email and through the ConnectWise Portal• Maintain logs via ConnectWise to manage tickets and time spent on each ticket• Provide on-site support to set up computers and deploy Ergos application on workstation• Rotated through eight different support teams to learn about different roles within the company• Maintain communication with clients via email and if needed through phone calls

• Greet and welcome new incoming students and guests in person and on phone, answered and direct inquires to designated departments• Maintain log books including, In/Out times of meeting rooms, current events and misplaced items turned in• Provide information about ongoing events and where services are located for students• Contribute to event setups by contacting staff and providing hardware equipment if needed