Trang Le Email & Phone Number

Prepare final documentation and mortgage-closing packages for Conventional (Purchase and Refinance), FHA, VA, Home Equity, 50 (F)(2), NON-QM, and Jumbo loans. Works directly with lenders and title companies to ensure loans are ready to close. • Meticulous in delivering error-free documentation while meet tight deadlines.• Proactively contacts lenders and title companies to collect updated loan documents for closing. • Review loan files to ensure compliance with TRID timelines including sale contract, Initial 1003 and LE.• Gather needed documents, input closing figures and fees to generate initial CD and release to borrower via DocuSign. • Audit all loan documents for accuracy including appraisal, survey, homeowner insurance, credit reports, DU/LP/AUS, LOCK and CTC. • Analyze loan files and title commitments to clear closing conditions.• Input loan information, balance Final CD with escrow officer/lenders and release closing package to title companies. • Interface with the Shipping and Post Closing department to clear investor conditions.• Maintain professional and positive contact with lenders and title companies, encouraging solid relationships to enhance the overall customer satisfaction.

• Provided high-quality customer service in a professional and timely manner.• Quickly establish credibility and win over first-time customer to become loyal customer.• Educated and recommended available service options based on customer needs to meet and exceed customer experience.• Resolved customer issues or complaints to strengthen store reputation.

• Processed daily banking transactions and cash handling accurately in a fast-pace environment.• ATM custodian - responsible for replenish cash and balance ATM totaling up to $200,000.• Provided superior services through listening to customers, making personal connection, and recommending financial products and services.• Resolved customer concerns by introducing to Bankers and Managers to ensure excellent services and satisfaction.• Achieved and exceeded teller's referral monthly sale goal.