• Manage Enterprise level Zoom Account - Including policy management and administration, feature releases, license management, incident escalations, sub account creation and administration, Zoom Room, Cisco Video Endpoint integration, O365 integration, and other 3rd party marketplace app integrations• Manage Webex Control Hub - Including Webex meeting administration, endpoint management, O365 integration, Google integration• Oversee a fleet of over 1000 Cisco Video Endpoints• Oversee over 700 Crestron Room Scheduling Panels• Spearheaded the implementation AV application servers including Crestron Fusion and Extron GVE• Lead the collaboration with the networking team to deploy an AVOIP ready network • Create deployment and troubleshooting procedures for supporting teams

• Designed and oversaw conference room builds across different departments in the campus• Lead the implementation and maintenance of Cisco Expressway Servers and Cisco Call Meeting Servers• Managed Vyopta for video endpoint monitoring• Escalation for Zoom incidents• Escalation for Conference Room incidents

IT Operations Center Lead Duties• Served as a liaison for newly deployed technologies including planning, implementation, and support for new services• Served as Operations Center After Hours On-call• Filled support gaps for services through working with other departments, and created technical support documentation for responsible services• Served as technical expert / tier three escalation for systems and services under IT Operations Center responsibilities • Facilitated conference bridges for major service outages until full resolution• Provided guidance for team members on best practices for troubleshooting new services• Provided guidance on Service Alert handling• Assisted with shift scheduling for 24x7 Operations including filling in staffing gaps on short notice• Worked with vendors to troubleshoot high level problem and service outages until full resolution• Planned, scheduled, and performed high level changes to production services• Assisted with technical tasks for assigned service projects• Built valuable relationships across different individuals, teams, and departments• Convened Disaster Operations Center activations for major outages

Video Conferencing Service• Setup of video conferencing systems for one time meetings• Provided White Glove service for high profile video conference meetings• Bridged and monitored Highly Immersive Conference Room meetings• Provided first call troubleshooting for Cisco Telepresence Codecs• Lead effort to migrate codecs • Performed upgrades for codec firmwareService Liaison Video Conferencing Support• Created documentation and training for FAQ’s and troubleshooting• Acted as the escalation path within my group • Provide assistance with setting up new conference rooms• Collaborated with the project team to discuss upcoming projects and supportService Liaison Cisco Jabber Deployment• Created documentation and training for FAQ’s and troubleshooting• Acted as the escalation path within my group • Performed User Acceptance Testing for new releases• Collaborated with client’s Helpdesk department for application support• Visited clients on-site to lead in support for pilot testing • Collaborated with the project team to discuss deployment plan and supportStaff Duties• Organized Staff Scheduling for 24x7 Operations• Served as group On-call• Created documentation• Participate in planning and implementation of support for new services24x7 Systems Support• Monitored alerts for core services• Monitored VOIP network devices for University and Hospital• Monitored data center facilities environment• Monitored building UPS’s• Created, sent, updated, and resolved Service Alerts • Convened Disaster Operations Center activations for major outages• Performed remote hands requests for data center clients24x7 Troubleshooting and Support • VOIP Systems: Cisco, Avaya, Ascom, Jabber• Video Conferencing Codecs• TDM Phone Systems• Amcom Paging• Cable TV and Internet• Lenel Card System• Unified Messaging • After-Hours Administration Duties• ATT E911• Voxida Voice Recording

• Actively worked to provide network and desktop support including: troubleshooting windows operating system and network connectivity issues, installation and maintenance of software, and setup of peripherals (printers and copiers).• Provided relevant training on software and new features (in group and face to face settings). • Configured mobile devices to work with the company network.• Actively Monitored and Managed backups of Windows Server 2008 r2.• Assembled projection equipment for presentations and meetings.• Restored operating systems on desktops, laptops, and mobile devices.• Provided cost/benefit analysis and alternatives for equipment upgrades or replacements.

• Conducted a site suitability analysis for the CA High Speed Rail project. Collaborated with engineers to determine recommended locations for the Railroad Maintenance-of-Way. Drafted suitability report highlighting recommendations. • Conducted site surveys of existing VTA tracks and stations to evaluate light rail headway efficiency. Created graphics showing recommended changes.• Managed schedule and cost estimates for Right-of-Way needs of the BART to San Jose Extension project, to ensure project deadlines and budgets were optimized.• Supported Right-of-Way Coordinator by providing project details and presenting schedule and cost information to clients and local agencies.• Recommended and implemented a new cost efficient method of creating overlay exhibits using Google Earth.• Provided CAD drafting support for civil engineering plans across several disciplines on the BART to San Jose Extension project. Performed CAD conformance reviews.

• Performed data collection of existing traffic conditions in roadways and intersections. • Created and modified micro-simulation traffic models to replicate existing roadway intersection conditions in Los Angeles, San Francisco, and San Ramon. Analyzed the level of service of alternative lane geometry and signal timing to determine recommendations. • Generated figures and graphics for traffic study reports and environmental impact reports.

• Gathered GIS data and created GIS maps used for infrastructure analysis.• Performed utility line clearance checks for project plans proposed by local agencies and business clients.