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Susan Tran is a Sr. Director of Product @ Bonusly at Bonusly. She possess expertise in leadership, event planning, teamwork, time management, project management and 13 more skills. She is proficient in Vietnamese and English. Colleagues describe her as "I worked with a lot of people, particularly in product. Susan is elite. Nothing else to say here.. if you have any questions, DM me and I will give a raving endorsement.", "I had the pleasure of managing Susan during my tenure at Catalyst, where she excelled in various Product Leadership roles. She delivers high-impact features, dives deep into complex problems, and ultimately drives shipping. She also has a unique ability to seek out and understand / empathize with the needs of her colleagues, stakeholders, and customers. This helps her build great products. She listens deeply and collaborates effectively to ensure that everyone is aligned and positioned to succeed. Susan creates trust, and genuinely inspires her team. I highly recommend her for any leadership role in product management.", and "I've never come across a more strategic thinker than Susan. She has an immense amount of expertise, experience as well as acumen on how to run a Success org. Her efforts built the foundation of why the Customer Success team over performs every quarter. She sets the bar, passes it and does it again. I can't recommend Susan highly enough."
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Senior Director Of Product ManagementBonusly Dec 2024 - PresentBoulder, Colorado, UsMaking sure that work is rewarding for everyone. -
Director Of ProductCatalyst Software Mar 2020 - Aug 2024New York, New York, UsAcquired in 2024, backed by Accel and Spark Capital. Scaled the business from seed to series B owning and executing the integration, reporting and analytics product strategy. My work led to a successful M&A, cementing Catalyst as the category leader. -
Head Of Customer SuccessAtspoke (Acquired By Okta) Feb 2017 - Feb 2020San Francisco, California, UsAcquired by Okta, backed by Accel and Greylock - As the first non-founding member of the leadership team, I built, managed, and led the Customer Success team from Seed to Series B. -
Consultant, Customer Success For ReferralsLinkedin Feb 2017 - Jul 2017Sunnyvale, Ca, UsWorking under the Product arm, I was brought in for a 6-month engagement to help shape the CS process for Referrals. -
Customer Success ManagerDatanyze Inc. Jul 2016 - Jan 2017Durham, North Carolina, Us -
Customer Success ManagerSoapbox Innovations Aug 2014 - May 2016Toronto, Ontario, CaAs the first Client Success Manager, I helped define and build the journey for SoapBox's current clients, with a focus on scaling our service. This journey is now the standard pre-launch and post-launch curriculum that all our clients go through. Alongside this, I implemented a NPS strategy, worked directly with the CTO and development team to launch 5 new features, and led the migration of our clients to a re-engineered code base. -
Manager Customer ServiceScotiabank Sep 2013 - Aug 2014Toronto, Ontario, CaWith a leadership focus, I managed and developed a team of 14 employees and owned the branch's compliance, HR, and profit & loss.
Susan Tran Skills
Susan Tran Education Details
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Ryerson UniversityGlobal Management
Frequently Asked Questions about Susan Tran
What company does Susan Tran work for?
Susan Tran works for Bonusly
What is Susan Tran's role at the current company?
Susan Tran's current role is Sr. Director of Product @ Bonusly.
What is Susan Tran's email address?
Susan Tran's email address is su****@****lyst.io
What is Susan Tran's direct phone number?
Susan Tran's direct phone number is +165039*****
What schools did Susan Tran attend?
Susan Tran attended Ryerson University.
What skills is Susan Tran known for?
Susan Tran has skills like Leadership, Event Planning, Teamwork, Time Management, Project Management, Team Leadership, Customer Service, Event Management, Microsoft Office, Social Media, Public Speaking, Microsoft Excel.
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