Susan Tran

Susan Tran Email and Phone Number

Sr. Director of Product @ Bonusly @ Bonusly
Susan Tran's Location
Seattle, Washington, United States, United States
Susan Tran's Contact Details

Susan Tran work email

Susan Tran personal email

About Susan Tran

Susan Tran is a Sr. Director of Product @ Bonusly at Bonusly. She possess expertise in leadership, event planning, teamwork, time management, project management and 13 more skills. She is proficient in Vietnamese and English. Colleagues describe her as "I worked with a lot of people, particularly in product. Susan is elite. Nothing else to say here.. if you have any questions, DM me and I will give a raving endorsement.", "I had the pleasure of managing Susan during my tenure at Catalyst, where she excelled in various Product Leadership roles. She delivers high-impact features, dives deep into complex problems, and ultimately drives shipping. She also has a unique ability to seek out and understand / empathize with the needs of her colleagues, stakeholders, and customers. This helps her build great products. She listens deeply and collaborates effectively to ensure that everyone is aligned and positioned to succeed. Susan creates trust, and genuinely inspires her team. I highly recommend her for any leadership role in product management.", and "I've never come across a more strategic thinker than Susan. She has an immense amount of expertise, experience as well as acumen on how to run a Success org. Her efforts built the foundation of why the Customer Success team over performs every quarter. She sets the bar, passes it and does it again. I can't recommend Susan highly enough."

Susan Tran's Current Company Details
Bonusly

Bonusly

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Sr. Director of Product @ Bonusly
Susan Tran Work Experience Details
  • Bonusly
    Senior Director Of Product Management
    Bonusly Dec 2024 - Present
    Boulder, Colorado, Us
    Making sure that work is rewarding for everyone.
  • Catalyst Software
    Director Of Product
    Catalyst Software Mar 2020 - Aug 2024
    New York, New York, Us
    Acquired in 2024, backed by Accel and Spark Capital. Scaled the business from seed to series B owning and executing the integration, reporting and analytics product strategy. My work led to a successful M&A, cementing Catalyst as the category leader.
  • Atspoke (Acquired By Okta)
    Head Of Customer Success
    Atspoke (Acquired By Okta) Feb 2017 - Feb 2020
    San Francisco, California, Us
    Acquired by Okta, backed by Accel and Greylock - As the first non-founding member of the leadership team, I built, managed, and led the Customer Success team from Seed to Series B.
  • Linkedin
    Consultant, Customer Success For Referrals
    Linkedin Feb 2017 - Jul 2017
    Sunnyvale, Ca, Us
    Working under the Product arm, I was brought in for a 6-month engagement to help shape the CS process for Referrals.
  • Datanyze Inc.
    Customer Success Manager
    Datanyze Inc. Jul 2016 - Jan 2017
    Durham, North Carolina, Us
  • Soapbox Innovations
    Customer Success Manager
    Soapbox Innovations Aug 2014 - May 2016
    Toronto, Ontario, Ca
    As the first Client Success Manager, I helped define and build the journey for SoapBox's current clients, with a focus on scaling our service. This journey is now the standard pre-launch and post-launch curriculum that all our clients go through. Alongside this, I implemented a NPS strategy, worked directly with the CTO and development team to launch 5 new features, and led the migration of our clients to a re-engineered code base.
  • Scotiabank
    Manager Customer Service
    Scotiabank Sep 2013 - Aug 2014
    Toronto, Ontario, Ca
    With a leadership focus, I managed and developed a team of 14 employees and owned the branch's compliance, HR, and profit & loss.

Susan Tran Skills

Leadership Event Planning Teamwork Time Management Project Management Team Leadership Customer Service Event Management Microsoft Office Social Media Public Speaking Microsoft Excel Social Media Marketing Social Networking Fundraising Research Advertising Powerpoint

Susan Tran Education Details

  • Ryerson University
    Ryerson University
    Global Management

Frequently Asked Questions about Susan Tran

What company does Susan Tran work for?

Susan Tran works for Bonusly

What is Susan Tran's role at the current company?

Susan Tran's current role is Sr. Director of Product @ Bonusly.

What is Susan Tran's email address?

Susan Tran's email address is su****@****lyst.io

What is Susan Tran's direct phone number?

Susan Tran's direct phone number is +165039*****

What schools did Susan Tran attend?

Susan Tran attended Ryerson University.

What skills is Susan Tran known for?

Susan Tran has skills like Leadership, Event Planning, Teamwork, Time Management, Project Management, Team Leadership, Customer Service, Event Management, Microsoft Office, Social Media, Public Speaking, Microsoft Excel.

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