• Led 10+ food tours per month, engaging international tourists and enhancing their travel experiences, achieving a 95% customer satisfaction rate based on post-tour feedback.• Developed and delivered interactive food tours that included historical insights and tastings, contributing to a 20% increase in customer engagement during peak tourist seasons.• Recommended local dining and entertainment options, which led to 40% of customers extending their stay or revisiting businesses, boosting local tourism revenue.

• Gathered and analyzed customer needs, improving product recommendations and increasing customer satisfaction by 20% through the IRIS classification system.• Led a project to implement a customer classification system via the IRIS app, contributing to a 15% reduction in processing time and improving overall customer satisfaction.• Employed effective methods to compare the strengths and weaknesses of various products, and adeptly managed challenging customer interactions.• Managed customer interactions for over 300 customers, streamlining contract documentation and ensuring 100% compliance with bank policies.• Organized over 10 customer-focused events, increasing new customer acquisition by 25% and expanding the customer base through targeted promotions.• Possessed deep product knowledge, understood the criteria for various loan types and savings account openings, and ensured appropriate customer recommendations based on their individual needs.

• Collected and assessed customer needs, tailoring product packages and boosting customer satisfaction, leading to a 15% increase in repeat business at the bank.• Successfully onboarded over 100 customers to the PULSE app, increasing product adoption and digital engagement with the bank.• Organized events that expanded the customer base by 20% and increased customer diversity by 25%, positively impacting overall sales.

• Fully understanding of Export-import process with customs policy• Prepare Export & Import shipping documents such as: Commercial Invoice, Packing List, CO,…• Compare relating documents and find out the mistakes and make sure all of them are compliant.

• Fully understanding of Export-import process with customs policy• Prepare Export & Import shipping documents such as: Commercial Invoice, Packing List, CO,…• Compare relating documents and find out the mistakes and make sure all of them are compliant.

• Update information, wrote and post relevant content