Travis Fraser Email & Phone Number

A senior leader with proven success streamlining business operations and driving business growth and revenue expansion across diverse industry verticals including telecommunications, energy, insurance, and logistics. Proudly working for Australia's leading Customer Contact outsourcing and CX technology provider for the last 15 years representing some of Australia's biggest and most prestigious brands. • Strategic Leadership: Over the last decade I've managed commercial P&Ls exceeding $50M in annual revenue, with a focus on strategies to consistently enhance business performance and profitability. • People Leadership and Team Development: 20 years experience across Australia and the Philippines to build, mentor and lead high performing, geographically dispersed teams of 1,000+ staff. I’m passionate about identifying and nurturing talent with an emphasis on mentorship and team development. • Customer-Centric Approach: I have a real passion for CX with a history of delivering sustained customer experience improvements with some of Australia's biggest brands, enhancing customer acquisition, retention and management channels. • Innovation and Project Management: The dynamic world of outsourcing is fast paced with clients fighting to stay ahead of the competition. I've spearheaded the successful delivery of long and short-term projects with a focus on speed to execution, developing and implementing innovative ideas at pace enabling businesses to seize emerging opportunities and effectively tackle challenges.I strive to be a forward-thinking, values-driven leader who applies strategic leadership and planning to lead complex operations, delivering operational excellence and best-in-class service to customers and employees.Strategic Leadership & Planning | Commercial Ownership | Leading with Purpose | Operations Management | Project Management | Business Development | Sales & Revenue Growth | Employee Engagement & Development | Contact Centre Operations | Customer Experience | Client Advocacy | Contract Negotiation | Risk Management | Quality & Compliance | Innovation | Continuous Improvement