Travis Ackerman Email & Phone Number

Washington, Dc, Us

Greencastle, Pa, Us

Greencastle, Pennsylvania, United States

- service trouble tickets on distribution center hardware - grant/revoke user access - complete daily required reports for the IT Systems team- inventoried electronics at the distribution center

Winchester, Virginia, United States

- Process fraud claims/dispute claims for NF members- Assist members with any issues with debit cards being blocked- Assist members with online banking/mobile app maintenance- Review checking accounts for indicators of fraud/red flags

Martinsburg, West Virginia, United States

Handling Walmart grocery and general merchandise deliveries in Berkeley County WV (covering areas from Bunker Hill/Inwood to Falling Waters/Marlowe) and Washington County MD (areas including Boonsboro, Sharpsburg, Smithsburg, and Hagerstown) to up in Franklin County PA (Greencastle and State Line areas)

Hagerstown, Maryland, United States

Drive company issued truck along a designated route delivering Martin's potato chips, and other distributed snack items (pretzels, cookies, etc.) by Martin's Snacks. Coverage area includes Martinsburg, Ranson, Charles Town, Shepherdstown in WV, Winchester and Berryville in VA and Sharpsburg, MD.

Inwood, West Virginia, United States

working on Swiffer Dry line learning about and producing Swiffer Dry mop cloths

Hagerstown, Maryland, United States

- determines that documents part of the chargeback fraud dispute process are present- serves as back up to the Executive Assistant responsible for granting/removing system accesses- work different tasks pertaining to the chargeback fraud dispute process

Inwood, West Virginia, United States

Currently working on Swiffer Dusters production line producing 180 duster pads at the Tabler Station plant in West Virginia.Responsible for People With Disabilities Affinity Network launching at the Tabler Station plant facility

Hagerstown, Maryland, United States

Worked on Fraud Quality team at Citibank. Assisted in reviews of accounts and phone calls worked by various fraud department areas within the company. Began training of offshore workers on Specialty Fraud department processes.

Hagerstown, Maryland, United States

Worked in Specialty ID Fraud team for Device fraud: analyzed new applications coming in for both Citi and Retail Service portfolio credit cards, verified changes made to existing accounts through account online service. Verified suspicious login activity for Cyber Fraud Fusion Center, and processed ADHOC requests for upper management and law enforcement

Hagerstown, Maryland, United States

Worked in high value client fraud department: reviewed accounts for suspicious transaction activity, verified new accounts and changes made to existing accounts. Handled troubleshooting calls for the rollout of Apple Pay for Citi credit cards

Hagerstown, Maryland, United States

Worked on a Default Mail team for Citi Mortgage: processed different types of incoming mail for various departments (Loss Mitigation, Claims, etc), entered incoming payoff amount checks into the system, notated which documents were received for various departments

Hagerstown, Maryland, United States

Worked on Specialty Fraud Ring team: created fraud rings from various reports and reviews, utilized and navigated various GUI applications and systems, processed special ADHOC requests for Citi Investigative Services (CSIS) and law enforcement

Hagerstown, Maryland, United States

Assisted customers through inbound and outbound calling methods, reviewed suspicious new accounts and accounts with potential Account Takeover.

Hagerstown, Maryland, United States

Assisted customers through inbound and outbound calls to verify suspicious activity on Citibank credit card accounts.

Hagerstown, Maryland, United States

Call center representative in Sears Fraud department at Citibank. Handled inbound/outbound phone call handling with customers, also cross-trained in a New Account Verification Department.

Bachelor'S Degree, Cybersecurity Management And Policy, 3.0

Pursuing a Bachelor's degree in their Cybersecurity Management and Policy program

Cybersecurity