Travis Baum Email & Phone Number

Irwindale, California

• Evaluate and resolve customer inquiries, issues, and requests pertaining to rates, programs, billing, and services.
• Perform various customer service transactions. Maintain and reconcile payments, records, reports, and ledgers.
• Evaluate Customer needs providing tailored solutions utilizing both internal and external services and programs
• Negotiates with customers in matters pertaining to their accounts, such as balance amounts and payment schedules
• Educate customers on energy efficiency and conservation efforts; advising tailored solutions based on customer needs
• Troubleshooting with customer issues on sce.com tailoring resolutions based on the customers operating system and browser configurations

Riverside, California

• Manage all general office functions
• Conducted the on-boarding of all staff including, recruiting, screening, interviewing, pre-employment drug testing, new employee I-9 processing and orientations
• Performed daily placement and dispatch of temporary workers
• Determined and assign workers compensation code classifications for all new hires and positions
• Negotiated employee salary rates, balancing skill set and budget allowances for both public and non-public job sites
• Developed and maintained positive relationships with both internal and external customers ensuring that all needs in quality, skill set and performance of workers were met

Norwalk, California

• Directly supervised 48 facilities in the sales and processing of all corporate and group rate sales contracts
• Developed and maintained department policy and procedure manuals
• Prepared and distributed pricing plans for individual markets
• Developed training materials, focusing on the departments specialized pricing structure and how to maintain profitability

Riverside, California

• Performed daily audit and processing of all facility transactions
• Researched and resolved member issues
• Hired and scheduled front desk staff
• Enhanced company image and profits by training all facility staff on a 12-month customer service course

Corona, California

• Assisted Operations Manager in maintaining all facility functions
• Hiring, scheduling and motivating staff
• Oversaw facility cleanliness
• Addressing and resolving member issues
• Conduce audit pf bi-weekly payroll