Travis Baum Email & Phone Number

Irwindale, California

▪Evaluate and resolve customer inquiries, issues, and requests pertaining to rates, programs, billing, and services. ▪Perform various customer service transactions. Maintain and reconcile payments, records, reports, and ledgers. ▪Evaluate Customer needs providing tailored solutions utilizing both internal and external services and programs ▪Negotiates with customers in matters pertaining to their accounts, such as balance amounts and payment schedules▪Educate customers on energy efficiency and conservation efforts; advising tailored solutions based on customer needs ▪Troubleshooting with customer issues on sce.com tailoring resolutions based on the customers operating system and browser configurations

Riverside, California

▪Manage all general office functions▪Conducted the on-boarding of all staff including, recruiting, screening, interviewing, pre-employment drug testing, new employee I-9 processing and orientations ▪Performed daily placement and dispatch of temporary workers▪Determined and assign workers compensation code classifications for all new hires and positions ▪Negotiated employee salary rates, balancing skill set and budget allowances for both public and non-public job sites▪Developed and maintained positive relationships with both internal and external customers ensuring that all needs in quality, skill set and performance of workers were met ▪Provided site specific orientation and safety training to all employees▪Conducted regular site safety inspections insuring all OSHA standards were met and proper PPE was in use▪Developed and maintained monthly and yearly budgets▪Monitored all client billing payment activities. Conducted debt collections and payment arrangements as needed

Norwalk, California

▪Directly supervised 48 facilities in the sales and processing of all corporate and group rate sales contracts▪Developed and maintained department policy and procedure manuals ▪Prepared and distributed pricing plans for individual markets▪Developed training materials, focusing on the departments specialized pricing structure and how to maintain profitability

Riverside, California

▪Performed daily audit and processing of all facility transactions▪Researched and resolved member issues▪Hired and scheduled front desk staff▪Enhanced company image and profits by training all facility staff on a 12-month customer service course

Corona, California

▪Assisted Operations Manager in maintaining all facility functions ▪Hiring, scheduling and motivating staff▪Oversaw facility cleanliness▪Addressing and resolving member issues ▪Conduce audit pf bi-weekly payroll