- Supported professor in the MBA program at the University of Delaware by answering student questions via email and Zoom, grading assignments, and assisting in course improvements

- Reconciled and troubleshot daily cash transactions to ensure all funds are accounted for- Liaisoned with insurance companies to recoup losses from accidents involving city property- Ensured residents are current on balances due to the City before issuing building permits- Accurately prepared journal entries and supporting work papers on a monthly basis- Implemented process improvements to increase efficiencies in daily and monthly processes

- Primary Rate Change Analyst. Headed the effort to ensure accuracy of rate changes by extensively developing, utilizing, analyzing, and modifying complex Excel-based models- Ensured timely acquisition of external reports to meet internal deadlines- Reviewed and approved internal reports before general distribution- Assisted in preparing advice letter and tariff language for regulatory filings & expert witness testimony

Regulatory Reporting - June 2014 - June 2015- Accurately prepared 30 balancing account journal entries and supporting work papers each month- Prepared CPUC and FERC quarterly financial statements (I/S, B/S) while adhering to applicable GAAP and/or FERC standards- Implemented process improvements that cut a report’s creation time in half- Maintained effective business controls in support of the monthly accounting close processElectric Rates - July 2013 - June 2014- Primary Rate Change Analyst. Headed the effort to ensure accuracy of rate changes by extensively developing, utilizing, analyzing, and modifying complex Excel-based models- Implemented process improvements to ensure accuracy in rates and reports- Adhered to strict regulatory and project deadlines without sacrificing accuracy of results- Collaborated with multiple business units on time-sensitive projects and regulatory initiatives- Assisted in preparing advice letter and tariff language for regulatory filings & expert witness testimony- Prepared PowerPoint slides for executive and external presentationsBilling Operations Support - June 2012 - July 2013- Revert To Owner (RTO) Enhancement Project lead. Identified and documented many manual tasks in the existing RTO process. Recommended and implementation extensive time-saving automation procedures being used today- System-tested billing system enhancements, ensuring they fulfilled requirements and were user friendly- Validated price and seasonal rate changes to ensure customers were receiving accurate bills

- Entrusted with manager-level override privileges- Effectively maintained cash dispenser machines, ATMs, and safety deposit boxes- Analyzed and reconciled errors by filtering through up to 500 hundred transactions in the computer or directly with the customer

- Aided customers in purchasing cell phones, televisions, A/V products, and electric travel supplies