Travis Bye Email & Phone Number

- Edit existing Billing templates using CSHTML to accommodate the requests and needs of Centerbase's Clientele. - Identifies, investigates, and resolves client issues/problems with Centerbase software through incoming tickets using the helpdesk dashboard. - Corrects HTML, CSS, and Javascript bugs/errors reported by client regarding user interface and.

- Evaluate risks utilizing underwriting rules and guidelines in order to bind coverage- Regularly prospect and generate new business through leads and referrals- Counseled prospects on coverage, limits, and regulations for effective customer service practices- Developed appropriate quotes based on risk information

Plano, Texas, United States

• Perform liability investigations for automobile claims as per company guidelines.
• Identify suspicious claims and assign for special investigations.
• Analyze auto damages and make decisions regarding insurance coverage.
• Maintain documents for coverage issues, investigations, thefts and auto claims.
• Maintain positive working relationships with insurance policyholders.
• Determine settlement options for assigned claims.

Dallas, Texas

• Provided legendary customer service by determining the appropriate tone; Creating personalized communication and utilizing the Southwest voice both over the phone and in written correspondence. Maintained a 90% and.
• Exerting the ability to diffuse heightened customer situations by utilizing active listening, probing, and conflict resolution techniques
• Executing an appropriate level of goodwill gestures by following Southwest guidelines when necessary
• Building and maintaining customer loyalty by prompt and courteous service, building rapport with each individual, and providing information on benefits and joining Southwest Airlines frequent flyer program. Named a top.

Richardson, Texas, United States

• Documented and gathered in detail important information from customer to handle Homeowner's, Boat, & Auto claims in 50 states.
• Responsible for delegating additional insured activities for repairs and rental vehicles.
• Contributed to reaching customer service satisfaction goals following company protocol and providing exceptional customer service. Maintained a 95% customer satisfactory rating based on random customer surveys sent to.
• Demonstrates a thorough knowledge of insurance, policies, and procedures when assisting customer with their claim.
• Successfully acquired the necessary state Property & Casualty licenses to perform duties of position in a proper manner.
• Volunteered for additional training in development of skills to efficiently investigate, evaluate, and negotiate commercial losses in 50 states.

Frisco, Texas

• Learned and maintained extensive knowledge of client philosophy, promotions, products, and processes to ensure quality customer service
• Established positive rapport with customers, uphold products, and built a loyal clientele.
• Demonstrated the ability of conflict resolution while de-escalating to ensure customer satisfaction is achieved. Maintained a 90% or above customer satisfactory rating during my tenure based on customer surveys after.
• Experience working with Technical Support software such as Avaya.
• Assisted with training classes ensuring quality customer service and clear understanding of expectations.
• Responsible for troubleshooting individual impromptu phone issues for customers.

Dallas, Texas

• Assisted in Administrative accounting, filing, & actions on 30,000 cases handled by the Firm.
• Provided access of records to the appropriate personnel in a business setting.
• Managed confidential records & kept them secure in the Law Firm’s computer database.
• Processed incoming and outgoing correspondence.
• Used scanners to convert forms, receipts, and reports into an electronic format