Travis Crenshaw Email & Phone Number

Grapevine, Texas, United States

As Vice President of Global Service Delivery reporting to the CEO. I am responsible for Managed Services (Traditional core servers/networks, cloud, telecom, and cyber security). I also am responsible for a Managed Depot and On-Site Field Technicians throughout the US and Canada. My team of engineers are located in the US, Canada, New Zealand, The Philippines, India, and Bulgaria.• Over 40K endpoints monitored• Over 20K devices under management (servers, network devices, & cloud)• 97.5% Customer Satisfaction ratingAs part of the Executive Governance team, I support compliance with various audits (HIPAA, SOC2, GDPR).

Irving, Texas, United States

Frisco, Texas

In my former position, I owned and directed all technical infrastructure services, security, and operational support. I oversaw the development and execution of an enterprise-wide information security plan that protects the confidentiality, integrity, and availability of the company’s data and servers. I also formulated enterprise-wide disaster recovery and business continuity plans as well as closely monitored system infrastructure to ensure functionality and efficiency. I also performed required NIST risk assessment, documentation, and mitigation. In addition, I managed data governance, policies, and ongoing compliance efforts while fostering a robust data protection culture.The following are highlights of the value I brought to the company: • Managed the complete lifecycle of moderately-to-highly complex projects to relocate/expand our corporate offices from planning to execution to ensure planned results are achieved on time and within budget.• Successfully stabilized critical infrastructure by relocating file servers and phone system for call center to redundant data centers.• Implemented new HIPAA/HITECH policies and procedures and ITIL processes (Incident and Change) to streamline IT priorities and improve customer service.• Completed audit of all Business Associate Agreements (BAA) for compliance.• Led the successful data migration from QuickBooks to Oracle/Netsuite for accounting and finance.• Identified opportunities and risks for delivering the company’s services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.• Instrumental as an Executive Team member leading the effort to build out a new “disruptive” health plan in the state of Texas

Dallas/Fort Worth Area

As a Managing Consultant, I delivered business value by providing technical counsel and project leadership within the organization regarding technology integration initiatives and operational activities. I managed the processes of company-wide, complex information systems needs in project areas, such as new business operating models, innovative approaches to IT solutions support, and operational readiness assessment. I directed business and technology plans to ensure capability for alignment with business unit and strategies. In addition, I led the implementation of technology or business process integration plans, and managed systems and business process activities.The following are highlights of the value I’ve brought to the company:• Oversaw technologies, systems solution design, data, and metrics in alignment with the organization's vision, goals and objectives.• Developed comprehensive application portfolio by business process to identify and eliminate redundancies.• Partnered with executives and IT leaders to support the development and testing of business continuity and disaster recovery-procedures and infrastructure procedures.

Oklahoma City, Oklahoma Area

As a CIO, I oversaw technology execution to effectively drive process and technology change in a dynamic and complex operating environment. During this time, I have established a culture of innovation and maximization of information systems, leveraging IT solutions to improve the effectiveness and efficiency of operations. I championed due diligence efforts for acquisitions and divestitures. The following are highlights of the value I’ve brought to the company:• Commended for providing pivotal leadership in the development and execution of a technology strategic plan in support of the business initiatives.• Achieved historic milestone by launching the surgically focused electronic health record with integrated revenue cycle management functions for hospitals.• Owned and continuously optimized the end-to-end project development lifecycle to relocate/expand our corporate offices.

Addison, Texas

My main responsibility for this position was to manage and coordinate IT across the enterprise. I defined and implemented a comprehensive IT strategy while ensuring critical systems, infrastructure, information technology tools, and guest facing systems and processes are designed and integrated optimally and ensure maximum uptime, while delivering a frictionless experience for end-users. I spearheaded a top performing team that supports all aspects of the information technology for the organization. I am directly responsible for application development and maintenance, employee management and development, infrastructure, security, strategy development, business alignment, project management office, support center, field services support, and voice and data support. The following are highlights of the value I’ve brought to the company:• Supported business growth through organizational redesign, major infrastructure upgrades, new process implementation, and strategy alignment.• Directed efforts for achieving “Outstanding Performance” award for radical improvements in customer service in 2008.• Led the successful execution of a $3.5MM capital project to upgrade to Exchange 2007, MOSS 2007, and Active Directory.• Successfully upgraded corporate patient accounting system (revenue management and scheduling tool from Source Medical AdvantX) and corporate consolidated financial system (Oracle) to stabilize environment.• Instrumental as a member of steering committee to oversee the implementation of eClinical Works and Salesforce.com for 11 diagnostic facilities (True Results).• Captured over $300K savings per year in courier fees through the successful implementation of a document scanning and management system.• Contributed in the successful rollout of Cerner Electronic Medical Record (EMR) to 12 hospitals to qualify for Meaningful Use reimbursements.

As part of the executive management team, my responsibilities include internal process improvements, new business development, and developing customer relationships with strategic accounts via consulting opportunities. Recent engagements include a global data center strategy for Mary Kay, renegotiation of an IT outsourcing services agreement with Trinity Industries, a technology strategy for Trinity Industries, and the implementation of several ITIL process for Ameripath.

Managed organization of over 340 professionals with an annual operating budget of $81MM. Responsibilities include the technical support and operations of a 1,800 MIP data center, a 1,200 node Windows NT and UNIX server environment, 12,000 PC’s, Help Desk, enterprise security, order fulfillment, asset management, disaster recovery and business continuity, WAN and LAN support, private microwave and two-way radio system, PBX systems, and infrastructure project management. Member of global I/T council with responsibilities for strategy development, architectural design, enterprise security, and implementation of a common infrastructure.Managed team responsible for customer relationship management, requirements analysis & design, application development, project management, and technology / business strategy alignment. Led I/T project team through outsourcing process which resulted in entire organization converting to Capgemini.

Bachelor Of Science - Bs, Management Technology

Associate Of Applied Science, Electromechanical Technology