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Travis Harris is listed as Customer Experience Leader Passionate about Developing Teams and Delivering Remarkable Experiences based in Omaha, Nebraska, United States. AeroLeads shows a matched LinkedIn profile for Travis Harris.
Travis Harris previously worked as Manager, Product Management/Marketing - Client Engagement Strategy at Charles Schwab and Director, Member Experience and Quality at The Auto Club Group. Travis Harris holds Bachelor Of Science - Bs, Business Administration - Marketing from University Of Nebraska At Omaha.
Customer Experience Leader who is passionate about delivering remarkable experiences. Diverse background which includes customer and employee experience technology platform selection and implementation, call center leadership, partnering with stakeholders to build metrics and dashboards, and process improvement. Influences decision-making across multiple product lines and business channels utilizing quantitative data and qualitative customer/employee feedback.
Listed skills include Call Center, Customer Satisfaction, Management, Call Centers, and 11 others.
A career timeline built from the work history available for this profile.
Omaha, Nebraska, United States
Responsible for the end to end experience of Branch Network sales capabilities.Responsible for the strategy, change execution, day to day management, and results for specific delivery channel capabilities. Collaborate with relevant partners to design and implement new experiences.
Omaha, Nebraska, United States
Selected by leadership to build and manage a new customer experience function. Implemented Medallia customer and employee experience platform to survey and monitor net promoter (NPS) and employee engagement. Responsible for determining and measuring customer and employee experience KPIs and tying them to organizational financial results. Led a team of up to 80 associates across four geographic locations focused on customer/employee experience analytics, tier-one/twoescalations and customer interaction center internal help desk.
Omaha, Nebraska, United States
Hired as Supervisor into Road Service Department, progressed to Membership Sales & Insurance Services and promoted into Manager in Membership in Insurance within first three years at the company. Created internal help desk for department and led multiple initiatives to increase scale and efficiency.
Activities and Societies: Student Athlete - Men's Golf
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Travis Harris is listed as Customer Experience Leader Passionate about Developing Teams and Delivering Remarkable Experiences.
Travis Harris is based in Omaha, Nebraska, United States.
Travis Harris has worked for Charles Schwab, The Auto Club Group, and Aaa-The Auto Club Group.
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Travis Harris holds Bachelor Of Science - Bs, Business Administration - Marketing from University Of Nebraska At Omaha.
Travis Harris is listed with skills including Call Center, Customer Satisfaction, Management, Call Centers, Crm, Insurance, Process Improvement, and Training.
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