IT support analyst working in a fast paced environment requiring alacrity and thoroughness. Maintaining high ticket standards following the ITIL IT structure. Troubleshooting and triaging incoming calls/employee submitted tickets in a timely manner. Training new employees in the Service Desk. Coordinating with higher tier teams to resolve tickets.

IT support analyst working in a fast paced environment requiring alacrity and thoroughness. Maintaining high ticket standards following the ITIL IT structure. Troubleshooting and triaging incoming calls in a timely manner. Training new employees in the Service Desk. Coordinating with higher tier teams to resolve tickets.

Troubleshoot, upgrade/configure, and maintain hardware and software.

Computer sales associate, working with customers to narrow down what their needs were in a computer and how I could assist them in finding the best possible solution, including accessories, that I could. I worked with customers who were looking at returning products and assisted in how an exchange for a new devices would be a better option than simply returning the device. I had gone through extensive sales training from Best Buy to give me the skills to effectively communicate with customers and assist them in the best way that I could. I was generally paired with customers who had more technically involved situations that needed a solution, due to my knowledge of the more involved side of the computing world.

Assisting in installing new computers and re-imaging old computers.