Disney’s Hollywood Studios, Backlot Express Restaurant, Dockside Diner and Epic Eats-Manage and Maintain a high volume Quick Service Restaurant along with two supporting food locations-Work alongside a team of 7 managers to reach our location goals -Teach and Hold cast members accountable to the Disney’s four keys (Safety, Courtesy, Show, and Efficiency) to ensure guests have an excellent experience and all cast stay safe in the process.-Set a record high for the locations guest service feedback (85% excellence) over 3 months-Push to increase business revenue and lower business costs-Support and mentor cast member growth in their roles-Created an enrichment and mentorship program to increase competence and confidence of all shift coordinators

-Assisted Head Chef with food preparation/stock/ordering-Acquired knowledge on how to prepare various foods such as high quality meats and seafoods-Maintained food quality and portion control-Assisted in developing new special menus creating unique dishes-Coordinated with bartenders and servers to create faster table turnover-Ensured cleanliness throughout the restaurant to prepare for state inspections-Created kitchen staff schedules quarterly-Assumed Shift Leader position in the absence of the Head Chef-Trained new kitchen staff

Animal Kingdom Lodge - Bell Services Dispatch-Assisted guests with questions about the resort and WDW-Assigned/Assisted bellman to luggage for delivery to room-HotSOS trained (Hotel Service Optimization System)-LILO trained (Disney Hotel reservation management system)-Transported guests in shuttle bus around the hotel property-Transferred guests luggage to other resorts using a company van-Recovered unhappy guests using Listen, Apologize, Solve and Thank approach-Held myself to the standard of a Deluxe 4 diamond resort.-Partnered with and Assisted Front Desk cast members

Hollywood Studios - Sunset Ranch Market - Quick Service Food-Took Guest food and drink orders-Prepared Guest food and drink orders-Communicated with Guests and Employees from around the world-Provided Guest experience according to the Disney Look and Disney Four Keys-Completed a course in Hospitality and Guest Relations-Used ServSafe time and temperature control for time and temperature sensitive foods and drinks-Recovered unhappy Guests to ensure a great experience-Participated in tasting for new menu items-Assisted in training new cast members

-Took guest orders on phone and in store through a computer system-Ensure portion control when creating meals using kitchen scales-Prepared/stocked/labeled food according to procedures-Assist in cleanliness around the restaurant