An experienced and recognized Information Technology (IT) and Project Management professional with a wealth of subject-matter expertise in all aspects of system administration; regularly called upon to assist customers, peers, and managers to address hardware and software issues and concerns ranging from simple to complex with consistently superior results. Forward thinking and pragmatic with demonstrated ability to research, analyze, and identify areas of improvement as well as to seek out emerging technology to determine its potential within the organization. Exemplary communicator with the skill to listen to customers’ concerns and issues with systems and software, to ask targeted questions, and to guide customers to resolution, ensuring minimal disruption to operations. A confident advisor with the skills and forethought to evaluate customers’ current and future hardware and software needs and to lead multimillion-dollar projects to meet those needs.