● Lead and manage IT projects from initiation through completion, ensuring alignment with business goals and client needs.● Provide network infrastructure support.● Oversee IT service management processes to improve efficiency and service quality.● Coordinate with vendors and manage relationships to ensure timely delivery of IT services and products.● Develop and monitor project plans, schedules, and budgets, adhering to project management best practices.● Managed IT asset lifecycle processes, including acquisition, deployment, maintenance, and disposal.● Utilized ServiceNow to track incidents, manage service requests, and ensure adherence to SLAs.● Administered endpoint management, including configuration, monitoring, and troubleshooting.● Oversaw printing infrastructure management, ensuring optimal performance and cost-efficiency.● Handled direct procurement of hardware and software for clients, ensuring alignment with technical and business requirements.● Evaluated and selected vendors, managed purchase orders, and tracked delivery and installation.● Provided support and guidance to clients on optimal hardware/software choices and configuration.

● Documentation of interaction and troubleshooting in ticketing software. ● Providing smart hands and eyes support for Cisco network onsite. ● Managing legacy PBX systems and patch/install phones as business requires. ● Cross connecting phone ports as required. ● Diagnosing and repairing hardware/software issues using approved methods and processes. ● Installation of proprietary hardware and software and configuration of peripheral devices. ● Managing 600+ desktops in a plant production environment. ● Responding to customer break-fix requests in a timely, Professional manner.● Continuing industry training and maintaining working knowledge. ● Maintaining Comnet1/P&G site safety standards and training.● Oversee the execution and completion of assigned tasks. ● Document and improve existing processes.

manage a caseload of twenty five clients, develop individual treatment plans, write progress notes, conduct individual and group sessions with clients.

responsible for performing a variety of correctional duties relative to the control, safety, security and supervision of inmates detained at the Dougherty County Jail. •Supervises inmates 24/7 to include during meals, kitchen work, intake process, labor activities and exercise.