Travis Jones Email & Phone Number

Las Vegas, NV, US

In this role I serve as the escalation point for the Tier 2 support agents when they themselves are stuck on a case. I serve as a resource to point them in the right direction for solutions as well as assist in their general growth and development within the company. I continue to assist with writing and updating technical knowledgebase articles. I'm also.

Tier 2 support agent assisting in the harder-to-resolve technical cases. In this role I developed a rapport with customers and industry partners as we resolved complex issues. I also developed my skills in helping other agents resolve their calls and achieve their goals in improving their own knowledge of the payment card industry from a technical.

Las Vegas, Nevada

Worked as an inbound call center representative assisting in troubleshooting of credit card payment devices, in auditing daily transaction logs, in installing necessary payment card industry security software. Most notably I assisted in a project cold-calling customers to update their software after years of deprecation.

In this role I would accept jobs on a contract-basis to listen to and accurately transcribe audio and video files ranging from 30 seconds to 6 hours in length. This is where I developed my attention to detail and expediency in achieving a goal/task. I also did some television closed-caption work as well.

Las Vegas, Nevada Area

In this position I work towards the goal of maintaining and rebuilding the visual presentation of the store's merchandise. I'm part of a team that specializes in breaking down, cleaning, restructuring, and restocking the retail fixtures and displays throughout the store. This job requires both personal motivation and excellent teamwork skills to complete.

Reno, Nevada Area

I manage the fresh produce/meat department. I provide great service to guests. I keep the shelves looking full, fresh and clean. I help maintain an accurate inventory for perishable products and partner with the logistics team on grocery delivery days. I also help my Team Leader with setting sales planners and ad-rotations. I assist my Team Leader in.

Reno, Nevada Area

I was primarily a hard lines team member. I worked to make the store correctly merchandised and brand, assisted in providing excellent guest service, worked with the presentation team to set planograms. I was also the Seasonal Captain where I learned how to effectively flex and fill the floor with pre-transitional merchandise and limit any losses [to.

Las Vegas, Nevada Area

Here I assisted in the storing and retrieval of merchandise located in an logistics warehouse situation. I learned the importance of working with a team to achieve the goal of maintaining an clean, organized, and orderly backroom to support the sales floor and drive the sales goal by keeping the store in stock to the best of my ability utilizing provided.

Bachelor Of Science (B.S.), Landscape Architecture

High School Diploma, General Education, Computer Drafting

Activities and Societies: SkillsUSA