Travis K. Email and Phone Number

Operations Revenue - Collections and Asset Management and Account Managing Point of Contact for properties in a seven-state regional area, two of which I was directly assigned to with several thousand managed resident accounts, or about 40 percent of the region's total accounts. Notable Achievements-- 98% month over month average rent collection rate- Commonly collected 250k-500k monthly for past due balances between all accounts I manage in my regionBusiness Tools Experience: OptiRent, Proof, Zendesk, Asana, MS Teams, GSuite, Front, Smartsheet

- As a senior lead in the Operations Onboarding Department, assisted with management, supervision, and timecard tracking of several dozen 'onboarding' operations brokerage staff, which also included direct reports of three regional leads I also supervised. Notable Achievements-Directly managed beta launch of Canadian onboarding program for several months until Canadian Operations division became operational to takeover the department officially.One of the few employees who had experience onboarding in all three divisions of the company that consisted of residential, commercial, and referral agentsConsidered one of the few 'institutional knowledge' staff of the department where managers, managing brokers, clients, and direct reports come to for escalated company related matters, policies or process, as I was part of the original onboarding group at the company that created or built out those processes and SOPsWas an official liaison contact for our operations department that worked with our IT and Software Developer teams for both internal company and client-facing software to make sure updates addressed both operational needs and client needs. Onboarded and helped assist agent count from nationally 4,000 agents in 2017 to over 80,000+ domestically and internationally by 2023.Business Tools Experience: GSuite, Trello, Zoho, Customized Virtual Reality Company Campus

Utilized phone app-based technology to assist in facilitating scheduled showings by appointment of portfolio properties (including single family homes, condos, townhomes, apartments, and downtown high-rise units) to prospective tenants in the Greater Seattle area/region as an independent contractor. Think of the technology as Uber or Lyft, but for Property Management. - On-boarding and off-boarding of homeowner or client accounts, which consisted of associated move-in or move-out inspections, security inspections, annual inspections or health and safety inspections. Other related tasks included posting legal notices, installing/uninstalling key-boxes, taking marketing photographs, and advising of the entire application process to potential applicants.Considered a 'Premiere' Mobile Manager as I was a first contact considered for sensitive or time sensitive tasks that required 'white glove' experiences by clients