Cyber Client Success Manager
CurrentSupports clients within the Managed Security Solutions (MSS) business unit. Articulates complex technical outcomes to technical and non-technical clients in a clear and concise way based on clients. Responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.Performs recurring client business review sessions to articulate and represent Optiv MSS delivery to the client, and how this delivery meets outcomes agreed to contractually. Additionally, acts be the ingestion point for client escalations and concerns.