Travis N. Email and Phone Number

Coordination, and delivery of service design outputs, wireframes/low fidelity and high-fidelity design/design specifications. Orchestration of ideation sessions. Craftand manage timelines to keep design team in alignment with release calendars and road map. Connect with key partners and leaders to ensure consistent alignment on expectations, agreements as needed.

Producer and project management support to a team of user experience product and content designers. Lead projects varying in size and scope. Secure alignment on agreements, create and manage timelines to keep deliverables on track.

Responsible for managing desktop applications and store equipment; responsibilities include providing leadership to multiple projects that may vary in scope and size. Secure alignment on agreements, create and manage timelines to keep deliverables on track. Product owner for retail branch resource scheduling tool. Information Security Liaison responsible risk assessments, author and publish security plans. Provide guidance and support to partners. Annual review and remediation of delinquent plans and assessment.

Responsible editing / approving small business account collateral and treasury management products including pricing.Mergers / Acquisitions product lead responsible for ATM conversions of acquired institutions. Provide coordination and support for branch conversions.

Management Trainee - responsible for end-to-end process mapping of newly formed small business collections, data entry manager, Debit Card Customer Experience Manager and Small Business Customer Records Manager

Lead end-user support analyst, including branch hardware / software support.

Field customer inquiries, transfer funds, process credit line increase request and escalation for credit card customers

In a 7/24 customer service environment. Field inbound customer inquiries, transfer funds, make payments and open new accounts via the telephone.

Process customer transactions (deposits, withdrawals payments) open new accounts, accept consumer loan applications and make referrals for non-traditional banking products.