• Leadership position in handling customer concerns and supervision of employees• Inform customers of service details and communicates effectively to assist in making a purchase• Provide outstanding customer service through a friendly environment, as well as acknowledging and assisting every customer to ensure a satisfying visit• Assist and instruct patrons of all ages with sharing knowledge of the services provided by the bowling facility• Manage, supervise, train and support staff to operate an efficient work environment for customers and employees• Responsible for collecting money and reconciling cash drawers and daily sales upon opening and closing• Acquire tasks not part of my job description, to improve self-knowledge of the facility and enhance customer pleasure