Travis Rhoads Email & Phone Number

Hartsville, South Carolina, United States

Completed an operations project to decrease the 10 account managers off-hours interruptions; conducted interviews, compiled data for analysis and determined over 90% of incoming after-hours calls were not specific to singular accounts; recommended the addition of an overnight customer support representative to assist drivers which resulted in a job posting for the positionUpdated driver hours tracking system daily to allow the operations logistics team to plan deliveries and adhere to federal and state trucking regulationsScreened 300+ online driver applications for qualifications, conducted 100+ pre-screening phone interviews, verified CDL credentials prior to scheduling in person interviews for HR managerProvided excellent customer service by handling 10-15 inbound HR benefits hotline calls daily; resolved 100% of inquires within 24 hoursSupported HR team with new hire orientation preparation; completed data entry for payroll and onboarding processLed recruitment project by contacting 200+ potential candidates for truck driving positions, successfully converted 20 leads into applications

Acquired insight into business operations by actively listening to discussions surrounding supply and labor costs, productivity, customer service, human resources, employee retention, safety programs/initiatives and strategic planning for future growthAttended team meetings in which leadership discussed customer profitability analysis, manufacturing process optimization projects, cost saving measures, productivity tracking and special projectsActively listened to calls focused on month/quarter end reporting/analysis, forecasting, pricing strategies and budgetingDeveloped understanding of manufacturing finance specifically data analysis, budgeting, forecasting and utilizing efficient modeling to present data in a clear concise manner when communicating with non-finance team members