Travis Sinclair Email & Phone Number

Atlanta, Ga, Us

United States

Responsible for creating and maintaining reports for inventory. Provided day to day financial logs, scheduling for each employee along with re-stock details. Managed 5 employees along with maintaining their payroll. Marketing, advertising and promotional services. Flyer and promotional Graphic design.

United States

Responsible for Financial data reports and data entry. Worked with executives and other business leaders to identify opportunities for improvement. Created reports for internal teams and external clients. Collaborated with team members to collect and analyze data. Used graphs and other methods to provide visualized financial data. Worked with a team of analysts and others associates to process data or information. Created presentations and reports based on recommendations and findings.

United States

Served as escalation point for customers regarding the RENTPATH products and services suite. Responsibilities included identifying and resolving gaps in product fulfillment. Increased ROI for customers by providing training and alternative product solutions to fit their individual business need.Provided support on multiple projects targeting increased process fulfillment as an established objective aimed at customer retention and process improvement. Additional responsibilities included updating client records in Salesforce and Listing Editor. Managed relationships with business partners to identify mutual beneficiary collaborations involving our products and services that could be extended to their customers. Provided sales support by performing cold calls to current and potential clients while promoting our products and demonstrating benefits for upgrades and/or establishing new contracts.Responsible for managing a complete portfolio of 400 plus accounts in addition to 15 managed portfolios billing annual revenue of 3.8 million. Collaborated with sales team to establish long-term and short-term team goals. Performed outbound calls to clients to resolve delinquent accounts or renew accounts nearing contract ending date. Recognized for excelling at customer relationships and time management. Consistently reduced market delinquencies by 50% in multiple 30-day timeframes. Identified and resolved investigations into misapplied funds.• Proven results reducing market delinquencies.• Provided escalation request resolutions.• Facilitated weekly meetings with Sales team and the Leadership team.

United States

Primary duties included collecting billable revenue that was 31 or more days past due. Generating weekly and monthly reports identifying delinquent accounts and the monthly plan to drive those delinquencies to resolutions. Performed skip tracing on seriously delinquent high-risk accounts. Properly managed workload in high stress environments while continuing to provide excellent customer service. Additional responsibilities included verifying records and content for the internal accounting team. Initiated necessary disputes and maintained customer accounts in a high-volume call center environment.

United States

Provided customer service while resolving escalated complaints, administered account refunds and adjustments as warranted. Responsible for data entry and conducting field audits to determine eligibility for company products and services. Served as a liaison between the customer service team and the public relations department. Also responsible for auditing the emissions station portfolio and auditing the assigned emission service stations to determine compliance with the set forth standards. Provided overview and training on the best practices and standards to emission service stations. Formulated detailed analysis and audits for state and local compliance. Provided internal and external customer service support while working in a high volume, fast-paced environment. Investigated and reported trends and habits of emission service stations not in compliance with safety regulations and properly reported findings. Documented field data and generated weekly reports and took necessary actions to minimize non-compliance while utilizing that opportunity to educate customers on the steps required to adhere to the set forth safety regulations.