Travis Stratton Email & Phone Number

•Provide extensive support for product demonstrations, deployments, and customer training throughout North America.•Expertly diagnose and resolve issues encompassing electrical, mechanical, and software-related service problems.•Deliver exceptional customer and equipment support, both remote and on-site, ensuring customer satisfaction.•Foster positive relationships with customers through in-person interactions, as well as effective communication via email and phone conversations.•Maintain accurate documentation of customer feedback, field findings, and work order details to drive continuous improvement and ensure organized records.

Las Vegas, Nevada, United States

Manage scheduling and dispatching of vehicles for daily operations, conducted daily briefings, and reviewed feedback forms.Gathered and tracked information on operations and conducted performance reviews, identifying areas for improvement and implementing new processes to enhance company quality and performance.Interviewed new candidates and oversaw implementation of procedures, goals, and objectives within operations.Provided job coaching and basic IT and AV troubleshooting for operators.

Launch new Locations for Delivery robots service Manage operations for new locationsHiring and training new team membersLed University communication/relationship buildingSet up and maintain networking Infrastructure Responsible for maintenance and repairs of robots Cartography (collection of maps and lanes editing) Flexibility for travel to support locationsProvide insight for optimization and creative improvement ideas Traveled internationally to support the project

Columbus, Ohio, United States

Conducted regular checks of equipment and vehicle to ensure proper functioning and prevent technical issues that could impact data collection.Utilized GPS and mapping technology to accurately track and document routes and areas of coverage.Maintained detailed records of data collected and submitted regular reports to Google Maps team.Interacted with members of the public in a professional manner while driving and operating the street view car.Adapted to changing weather and traffic conditions to ensure timely and efficient data collection.Participated in team meetings to share insights and ideas for improving data collection and maximizing coverage.Provided training and guidance to new team members to ensure consistency and adherence to company standards.Demonstrated flexibility and willingness to travel and work extended hours to meet project deadlines and complete data collection in new locations.Upheld strict confidentiality and security protocols to protect the privacy of individuals and businesses captured in street view photos/data.

Columbus, Ohio Area

Lead technician and Supervisor of eventsCommunicate and interact effectively with internal and external clients. Hire and train new employeesResolved customer issues and provided creative solutions.Evaluated and reviewed staff performance.Create quotes using R2 logistics softwareSupervise and assist in setting up and tearing down audio, video, and lighting equipment.Operation of audio, video, and lighting equipment for small to large corporate and private events.Responsible for shipping and receiving orders and transferring equipment.Organize and Maintain warehouse for efficiency

Columbus, Ohio, United States

Columbus, Ohio Area

Columbus, Ohio, United States