Travis Sutton Email & Phone Number

El Cerrito, California, United States

Los Angeles, California, United States

• Responsible for the management and oversight of the Membership program at the Natural History Museum of Los Angeles County and La Brea Tar Pits, currently amounting to revenue of $2 million+.
• Developed strategy and implementation of multi-channel campaigns (direct mail and digital) for the renewal, acquisition, and onsite conversion programs.
• Restructured the Membership program to streamline benefits, stabilize post-pandemic Member household count, and improve communication in further acquisition strategies.
• Planned and implemented Membership special events, ticketing strategies, and online and onsite sales procedures, and provided sales support and training to the Guest Relations department.
• Directed a team of 10, overseeing the Membership Manager, Sr. Programs Coordinator, Sr. Sales Coordinator, and 7 Membership Sales Ambassadors operating at the Natural History Museum and La Brea Tar Pits.
• Responsible for creation and maintenance of complex Membership general operating and event budgets and projections. Reduced expenses by 30% through improved staffing efficiencies and collaboration with other.

Monrovia, California, United States

• Implemented Direct Mail marketing strategies in the service of nationwide institutions serving homeless individuals.
• Trained in Microsoft Dynamics to track project workflows and maintain clean client data.

La Canada Flintridge, CA

• Manager for 20+ full-time, part-time, and on-call staff during regular daytime hours and Special Events.
• Ensured staffing and training for Visitor Center, Enchanted Railroad attraction, Sturt Haaga Art Gallery, tours, and historical Boddy House, with a combination of staff and volunteers.
• Fluent in Altru platform: managed Daily Sales, created coupons, created and generated queries, updated and cleaned up Membership and constituent records, and utilized Advance Sales for special programming.
• Hired, trained, and coached associates regarding customer service demeanor, phone etiquette, programming changes, Membership changes and sales, and cash handling on a daily basis.
• Personally checked for financial accuracy daily, created end-of-day deposits with exact totals.

Los Angeles, California

• Worked alongside Director to produce 30th Anniversary concert with Willie Nelson, and the 2019 Masters of the American West Art Exhibition and Sale, each of which netted millions of dollars in contributions.
• Point-of-contact for all ticket and artwork sales.
• Collated, organized, and digitized 10 years of paperwork relating to vendors, sponsors, buyers, and artists.
• Fluent in the Altru platform as the sole maintainer of the database. Event registration, keeping accurate and up-to-date client records, and creating custom attributes to be pulled in queries were all part of this.

Los Angeles, CA

• Trained new associates and coached veteran associates in improving delivery of information about museum features and Membership value. Developed and implemented marketing strategies for Membership. Sales increased more.
• Maintained communication with all museum departments as needed, acting as the curatorial and administrative liaison for the public, and coordinating strategies during high-traffic days.
• Compiled daily and monthly attendance reports, and presented analysis of these numbers, including popularity of programs/exhibits, at museum-wide Visitor Experience meetings.

Los Angeles, California

Los Angeles, CA

Bachelor'S Degree, History, 3.93 - Summa Cum Laude

Associate'S Degree, Social Sciences, 4.0