Travis Whitaker Email & Phone Number

Submitted UB-04 & 1500 claims to Insurance payers for payment to resolve claims within 30/60/90 days depending on the state rules.Submitted through electronic formWorked in SSI, Experian and Citrix.Followed up on the claim status every 14 days via phone, email and electronic mail to check the claim status.Followed HIPPAA Regulations.Worked closely with payers such as Blue Cross, United Healthcare, Gallagher Bassett, Department of Labor, Sedgwick.Reviewed Denials, composed Appeal Packets and submitted them for additional review including the backup supporting documentation and was successful with receiving additional payments over $100,000.00.Served as the Senior II, conducted the training of New Hires and managing their assignments along with other team members until receiving Promotion.Worked various Agency Codes and Financial Classes.

Held a CRCR Certification for 2 years.Advanced in set up, training working through the VPN, VMARE, Citrix, DUO, Zoom applications.Implemented and assisted with Onboarding for over 15+ Healthcare Providers.Managed time and priorities allowing team and supervisor to expect consistent quality products delivered on time.Performed troubleshooting and resolving client issues escalated from customer supportHosted and lead EPIC, Cerner, Powerchart, Onbase, Meditech, EHR & Soarian Financials Trainings for the Revenue Operations Teams.Created and provided Step By Step Documented Guides of Policies, Procedures and Best Practices of the Hospital & Clinics for the OPS Teams under all lines of business; Commercial, Worker’s Compensation, MVA, Out of State Medicaid.Interacted with external clients to gather information and requirements for requested features and enhancements.Leading and guiding the operations team through various system changes, EPIC Conversions and holding training sessions to ensure the accuracy of processes completion.Hosted the Implementation to Operations Management Teams Handoff’s.

Worked as the Department Administrative Assistant for a couple of years, assisted with various projects such as assisting with Month End Reports, answered multi-line phone systems, completing with typing the teams UB-04’s, ordering supplies for the office, distribution of mail and other duties.Received various promotions in different departments under different titles.Consecutively exceeded my monthly goals and received bonuses.Assisted with Training of new team members as well as ongoing teammates.Worked Traditional Medicaid and Medicare claims via phone and web portals to obtain status & payment information.