Travis Wright Email & Phone Number

Phoenix, Az, Us

Tempe, Az

Mesa, Arizona

Determined work priorities, plans, schedules, assigns and reviews work. Trains and evaluates assigned personnel. Investigated and resolved difficult or highly sensitive collections accounts. Interacted with debtors; explains and interprets regulations and procedures; determines exceptions to payment policy or procedures; and authorizes refunds. Functions as a resource person on collections function. Represents UACC at court proceedings for uncollectible accounts. Reviews, formulates, and recommends policies and operational procedures for areas of responsibility.

Phoenix, Arizona Area

As an Office of Homeownership Preservation Business Unit Manager I am responsible for managing a large team of agents, making sure that the staff has the tools and the motivation daily to insure success. The duties of this position were to uphold all the policies and procedures of not only the bank but also our investors. This role gave me the opportunity to foster communication with underwriting to maintain the highest standards for the submissions that my unit produced. • Managed between 16 to 26 full time Mortgage servicing counselors. • Consistently exceeded quality standards, with the past 3 years averaging 96.7%• Kept “In Standard” results the highest in the department over the past year, averaging 96.52%. A 13% difference then the rest of the teams in my department. • Incentive goals for my staff over the course of 3 years were 118% to goal. • 100% compliant on all training that was assigned to staff and myself• Took on a team of agents that had missed goal by more than 40% each month and had them achieving goal the first month under myself with an increase of 60% in production • Kept attrition rate under 2% in my 3 years as manager of OHP • Achieved 25% better production standards then of the OHP teams that were working in the office. • Received the Quality Excellence Award in Q3 2013 and also received Star Player award in Q2 2013• Lead trainer for transferring all work from home staff (160 employees) in Arizona over to the new Thin Clint Wyse devises. • Promoted 3 times in my 8 years of service

Tempe, Az

As a Collection Manager I was responsible for a $500mm dollars’ worth of mortgage accounts, while keeping delinquency within acceptable business target parameters. Managing to business goals, performing agent quality monitoring, proving agent consistent and timely feedback, and providing training for 14 employees. Analyzing daily reports, communicating with Senior Management on goal progress, and managing and allocating the teams work queues. Initiate rate modifications and extensions, handle escalated issues, and conduct team meetings. Managing a team on the Melita Dialer (Inbound and Outbound) blended dialer.• Promoted from X-day Outbound Manger to 30 plus collections manager• Achieved a service award for best overall performance numbers in 2002• Learned the Six Sigma Process and was working directly with a Green Belt

As an ARS I was responsible for collecting on delinquent auto loans from front end to charge-off. I managed pre-charge-off files including acquisition of past due funds, skip tracing, and assigning vehicles for repossession, to achieve departmental goals.

General Studies, Marketing/Marketing Management, General

Activities and Societies: DECAD.E.C.A

Education record

Activities and Societies: D.E.C.AD.E.C.A. -- Top 10 in the State