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Travis Dawson Email & Phone Number
Technical Support Engineer
at
IT Pathways
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Engineer
Location
Des Moines Metropolitan Area, United States
Who is Travis Dawson? Overview
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Travis Dawson is listed as Technical Support Engineer at IT Pathways, based in Des Moines Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Travis Dawson.
Travis Dawson previously worked as Technology Business Systems associate at Wells Fargo and Tech operations analyst at Wells Fargo. Travis Dawson holds Master Of Business Administration - Mba, Information Technology from Western Governors University.
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Email format at IT Pathways
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IT Pathways
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Profile bio
About Travis Dawson
Curious and adaptable professional with over a decade of experience blending technology and business operations. Passionate about solving complex problems, leading cross-functional teams, and making processes run smoother. Recently earned an MBA with a focus on IT and business strategy, driven by a desire to transition into business or have a consultant, analyst type role. Certified in CAPM, ITIL, and ECBA, with a commitment to lifelong learning. Known for a hands-on approach, building strong relationships, and turning challenges into opportunities for growth.
Current workplace
Travis Dawson's current company
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4 roles
Travis Dawson work experience
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Technology Business Systems Associate
• Coordinated resource allocation across teams, ensuring timely task completion and milestone achievement.• Scheduled and facilitated stakeholder meetings, documented outcomes, and provided regular status reports.• Assigned tasks to team members and ensured understanding of deliverables, milestones, and expectations.• Played a key role in cross-functional teams to improve service desk operations, reducing errors by 15% and improving customer satisfaction.• Audited 300 service desk agents, resulting in a 15% increase in response efficiency and quality assurance scores.
Jul 2022 - May 2024
Tech Operations Analyst
• Provided support for lending software, focusing on training and documentation.• Coordinated with teams to ensure efficient communication of software updates and procedural changes.• Facilitated technical update meetings and translated key information for the help desk staff via ServiceNow.• Led training sessions and created documentation using PowerPoint and Word.• Investigated and resolved hundreds of customer inquiries weekly through various problem-solving approaches.• Contributed to a project team that introduced a new lending program, resulting in a 15% increase in NPS for users of the program.
Mar 2020 - Jul 2022
Technical Services Specialist 3
• Supported business functions for lending software using JIRA and ServiceNow.• Delivered software training and documentation, ensuring smooth transitions with Excel and Word.• Addressed a wide range of IT issues, including those related to Windows, printers, mainframes, networks, account maintenance, and security.• Participated in a project team that overhauled ticket documentation, increasing SLA compliance to over 95% for the mortgage unit.
Feb 2013 - Mar 2020
3 education records
Travis Dawson education
Master Of Business Administration - Mba, Information Technology
Bachelor'S Degree, Information Technology
Business Administration And Management, General
FAQ
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What company does Travis Dawson work for?
Travis Dawson works for IT Pathways.
What is Travis Dawson's role at IT Pathways?
Travis Dawson is listed as Technical Support Engineer at IT Pathways.
Where is Travis Dawson based?
Travis Dawson is based in Des Moines Metropolitan Area, United States while working with IT Pathways.
What companies has Travis Dawson worked for?
Travis Dawson has worked for It Pathways and Wells Fargo.
How can I contact Travis Dawson?
You can use AeroLeads to view verified contact signals for Travis Dawson at IT Pathways, including work email, phone, and LinkedIn data when available.
What schools did Travis Dawson attend?
Travis Dawson holds Master Of Business Administration - Mba, Information Technology from Western Governors University.
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