Travis Haines Email and Phone Number

Accountable for the health of the global network, voice, computing, storage, and data center environments to meet the current and future; needs of the companyDevelop and run the staffing and support model to support our enterprise user base 24/7, ensuring client satisfactionOversees the establishment, monitoring, and analytics of operational key metrics to reduce business disruptionEstablish a culture of continuous improvementPartner and influence across IT to develop strategic, scalable infrastructure technology and operations solutionsCoordinate with the Information Security, Data and satellite technology teams team to provide visibility to related incidentsLead the development of a disaster recovery plan for all applicable systemsEnsure adherence to corporate financial objectives. Track and manage departmental expenditures.Mentor, coach, motivate, oversee, and lead a team while fostering a highly collaborative culture.Manage IT Operations portfolio in partnership with IT and business leaders.Leverage business acumen to recommend and influence enterprise technology advancements.

• Build and maintain companies AWS / Azure infrastructure• Provide tier 1 network support. Cisco switches, ASA, Routers etc. • Provide tier 2 Citrix XenDesktop support• Provide end users training on security • Provides technical support to all end users as required• Assist with PC and server configuration, maintenance, troubleshooting, company applications, and telephone support.• Resolve and monitor end-user help requests timely and accurately, giving in-person, hands-on assistance • PC and laptop setup and installation• Software installation and troubleshooting• Support and setup for audio & video teleconferencing• Provide Blackberry, iPhone, cell phone, air card support• IT support for all Apple Mac users and associated software• Provide assistance with copiers, scanning, faxing and configuration