Travis Miller Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Led a CRM/PSA/Accounting systems migration from NetSuite/OpenAir to Salesforce/FinancialForce, from RFP through go-live.
• Created a team to support all aspects of maintaining and improving business systems.
• Designed a sprint-based release program to gather, prioritize, deploy and test system updates to best meet business and user needs.
• Maintained a business systems roadmap, in collaboration with leaders in all departments, aligned with corporate objectives.
• Trained new employees and shared knowledge with colleagues while promoting company culture and values.

Vancouver, Canada Area

• Designed and built a customized OpenAir and NetSuite implementation and provided technical and design support in migrating the company to the new platform.
• Designed and implemented a company Data Warehouse using Amazon Redshift, combining data from NetSuite, OpenAir, Google Sheets with Python and SQL based ETL.
• Created dozens of reports and dashboards using Tableau, which were reviewed daily by the executive team to provide financial, project, employee and systems status information.
• Ensured the stable operation and data integrity of company systems by creating a suite of automated error checks, and maintenance and governance processes.
• Reduced operational overhead and increased data quality in many departments by creating more efficient, robust and scalable processes.

Vancouver, Canada Area

• Designed and built a customized OpenAir and NetSuite implementation to fit with current business processes and provided technical and design support in migrating the company to the new platform
• Self-taught Excel PowerPivot and PowerQuery to design, create and maintain custom KPI dashboards
• Built a PowerPivot data model based on the OpenAir database using over 30 tables, 100s of measures and over 100,000 rows of raw data
• Updated and developed new processes in many areas of the business including Pre-sales, Resourcing, Finance, Sales, Project Management and Human Resources
• Obtained Level 2 First Aid and defined requirements for the office first aid program to match WorkSafe requirements

Vancouver, Canada Area

• Created a customer support department to serve increased volumes of customer inquiries
• Implemented Zendesk support desk software as well as set up Zendesk and customer support process integration with Salesforce
• Provided ongoing support for NGRAIN’s suite of software, in addition to 3D modeling, animation, HTML, JavaScript, C#, NGRAIN SDK and sales support.
• Defined the purpose, goals, and objectives for 2013, and developed process and training documentation
• Defined quality standards, process and documentation to optimize the customer experience

Vancouver, Canada Area

• Maintained the production framework in line with latest products and business practices
• Implemented all aspects of production processes from initial sale to delivery
• Established a quality control team to ensure customer satisfaction with partner deliverables
• Developed a resource management framework including all aspects of organizing and assigning production staff to project tasks
• Managed all production staff including Modelers, Animators, and QA
• Conducted performance assessments including reviews and objective setting

• Managed projects for the Canadian Army with a contract value totalling $610,000
• Oversaw a team of internal and partner ISDs, Modelers, Animators and QA
• Worked directly with customers to gather and analyze project requirements and scope
• Ensured customers had an excellent experience working with NGRAIN
• Maintained relationships with customers that spanned multiple years
• Produced schedules, SOWs, status reports, scope report, budgets and risk logs

Vancouver, Canada Area

• Managed the overall direction and day-to-day operations of the Professional Services Development group, growing the team from 2 to 8
• Coordinated activities, refined processes, created deliverables, and provided mentoring
• Worked closely with client stakeholders, military subject matter experts, project managers, modelers, QA, and sales to ensure projects were delivered on time and to specifications
• Gathered project requirements from customers and digital reference material for modeling and animation
• Created and provided NGRAIN training to partners and managed outsourced projects

Vancouver, Canada Area

• Planned, designed, developed, and delivered software projects as a member of a small team of developers using NGRAIN’s volumetric 3D rendering engine and C#