Travis Morgan Email & Phone Number

San Francisco, California, United States

Lead a team of technical writers to provide world-class content. Our help, release notes, videos, in-product learning, and Trailhead modules enable customers to effectively use Salesforce's AI tools as we bring generative and fully autonomous features to market.

San Francisco, California, United States

San Francisco Bay Area

San Francisco Bay Area

Design, develop, and maintain advanced administrator and declarative developer curriculum for customer audiences. Sprinkle in humor and fun where appropriate. Continue building my Lego desk collection.

San Francisco Bay Area

As a member of the Salesforce University team I maintain and enhance the Administrator series of courses. Our goal is to help global customers, partners, and employees maximize their Salesforce experience and knowledge.

San Francisco Bay Area

Contributed to the DocuSign University Team's effectiveness and continued growth through educational content development, Learning Management System management, team process improvement, marketing, and much more. Curriculum developer and educational content creator: - Developed a new DocuSign for Salesforce Certification course. Over 70% of graduates added new DfS features, and over 95% would suggest it for other DfS admins. - Launched a fast-paced eLearning onboarding program that increased DocuSign product usage by attendees over 30%. - Created hours and hours of video content covering basic product usage, advanced skills, new features, DocuSign University marketing, and more. - Provided the voice talent for all English-language training collateral.Learning Management System master: - Rolled out new free, paid, and complimentary courses in a newly selected LMS. - Transitioned team administrative tasks (course communications, surveys, exams, certification generation, etc) to the LMS to be completed automatically.Content process manager: - Created new processes to streamline new project scoping, prioritization, tracking, approval, and roll-out. - Managed the DocuSign University team's ongoing content development timeline and team resources.

San Francisco Bay Area

Interpret new product specifications, market trends, and company priorities to create quality, compelling content. Apply this understanding to develop internal and client facing training programs while revolutionizing the content distribution network. Responsibilities and achievements have included: - Chartered and managed Training Department, creating policies and best practices aimed to improve customer retention and maximize employee effectiveness - Executed over 300 webinars on diverse topics for internal, user, partner, and prospective client groups with 91% overall approval rating - Designed, implemented, and maintained LMS-based user certification program that improved client satisfaction while reducing user-error support issues by 23% - Developed multiple employee training roadmaps through ADDIE methodology and rapid prototyping, decreasing onboarding time by 45% - Presented bi-weekly client webinars, trainings, and on-site educational sessions, increasing stickiness and month-over-month revenue by attendees up to 28% - Spearheaded client portal for training and documentation, increasing collateral uptake - Collaboratively authored user guides, sales content, videos, and blogs - Managed multiple training, documentation, and certification projects simultaneously

Provided top-notch website and product support for a rapidly expanding start-up.

Masters Of Science, Genetic Counseling

Activities and Societies: Completed Full Thesis: “Live Versus Online Environment and Learning Style Effect on Genetic Knowledge.

Bachelors Of Science, Biology, Genetics

Activities and Societies: OPAS