Program Manager
CurrentLead multi-year strategic effort to improve a $5 billion North American leasing business by implementing a new tech stack, enabling significant automation, and providing better experience to dealers and customers.Pioneered the use of robotic process automation (RPA) at JDF, introducing innovative tools and delivery models that empowered employees and streamlined problem-solving.Managed the agile transformation for South American units, successfully transitioning projects to product backlogs and training of key personnel.Led global program to integrate new credit decisioning tools (Pega, FICO, and AWS) with legacy technologies, significantly enhancing capabilities in the US, Canada, Mexico, and India.Managed all phases of vendor relationships, ensuring timely delivery of key milestones and objectives by internal teams and aligning vendor performance with project requirements.