-Supervise and coordinate all aspects of end-user technology support.-Evaluate and recommend new technology solutions to fill organizational needs.-Design and implement improvement plans for identified areas.-Prepare monthly reports to identify workload and usage trends.-Analyze user data to identify training opportunities and future needs.-Train technical staff using best practices.-Maintain liaison with upper management and department heads concerning current and future technological needs of their respective organizational areas.-Maintain relationship with University's clinical partner regarding technical issues to facilitate solutions to enterprise-wide I.T. problems.-Monitor expenditure of assigned funds for travel and programs.-Manage yearly operating budget for hardware, software and professional training.

Oversee end-user desktop support related issues.Monitor applicable support related metrics to ensure high quality service delivery.Manage system-wide pc replacement and upgrade cycle.Maintain desktop computer security via patch management through Windows Server Update Services. Train and coordinate training for users of information systems.

Provided contract IT support and troubleshooting for all hardware, software, and networking components.

Provided end-user support for Microsoft XP computers, printers and mobile devices.