IBM - International Business Machine, Boulder, CO 2005 – Present IT Service Architect, 2009 – PresentAdvisory and leadership role. Provided guidance to senior leadership team for the end-to-end strategic business solution and service designs for global delivery teams, including internal automation strategy, Monitoring & Event management, IPCenter, SoftLayer Cloud Services Integration, Cloud as a Service and Global Command Center Delivery. • Provided client consulting services to enterprise clients, building world class network operations centers by identifying inefficiencies in areas of Tools & Technology, Skills & Resources, Process & Procedures, and resulting in successfully convincing the client’s executive team to implement the recommended changes. • Defined and project managed IBM SoftLayer Cloud Service Design for Monitoring and Event management services, by creating use cases, a working multi-tier delivery model and successfully created Monitoring & Event Management as a cloud service.• Negotiated alternative costs models and achieved competitive costs in deliverability of services by analyzing market requirement cost models and reductions in labor for monitoring and event management services.• Developed financial feasibility studies for new tools deployment and identified increased costs of new tool over existing labor cost possessed insufficient return on investment for the delivery teams to meet their annual labor productivity targets.• Defined delivery activities, continuous service improvements and service levels attainment targets for individual services/activities preventing over delivery of those services and successfully minimize delivery team costs.• Created a Business Continuity and Disaster Recovery plan for IBM Boulder global command center to “fail over” to another IBM global command center, ensuring a continuous workflow with minimized disruption of services to IBM clients in a disaster situation.

Project & Transition Manager/SME IBM Boulder Colorado, 2006 to 2009Transition Manager and Subject Matter Expert (SME). Team Lead in Distributed Unix and Wintel environment. Project managed all new business accounts in areas of Distributed Operation into existing domestic and international IBM command centers.• Transitioned strategic outsourcing accounts from IBM US global data center to other international data center by accurately managing, tracking and implementing corrective actions as needed, ensuring project deliverables were met and exceeded client expectations.• Performed “Red Team” reviews as a consulting third party member between the account and delivery teams, determining root cause of client dissatisfaction and providing corrected actions, improving operational services and retaining business.• Provided client consulting services to UPMC- University of Pittsburgh Medical Center, ABN AMRO Bank, Kaiser Permanente, & Manpower.• Provide Global Data Center migrations services to State of Texas, Allianz, TOMIS – Dept. of Homeland Security: DOD –Top Secret Clearance

The Walt Disney Company, Burbank California 2001-2004Provided Systems Administration in AIX, Solaris, Veritas NetBackup, IBM Tivoli Maestro, HP Openview, Peregrine Service Center, Remedy, Security: Experience with Nmap, Nessus, Tripwire violations.• Performed the role of a Unix Systems Administration, supporting over 9000 Unix/Wintel servers for Disney Corporate business unit.• Provided auditing, backups and restore procedures for Project Tomorrow Land to minimize disruption of services.• Minimized network and host security breaches through security modeling, risk analysis, penetration scans, and created new policies, procedures, and standards to uphold those security requirements.