Travis Munson Email & Phone Number

Experienced in managing the full lifecycle of learning and development course releases, including project planning, scheduling, and stakeholder engagement. Collaborated closely with HR leaders, instructional designers, and subject matter experts to ensure alignment with organizational goals and enhance the overall training experience. Maintained detailed documentation of release processes, led data analysis to improve reporting accuracy, and mentored stakeholders to ensure seamless future submissions with minimal oversight.• Cultivated strong relationships with stakeholders, providing tailored support and guidance to optimize the course submission and development process.• Led end-to-end release management for training programs, ensuring effective planning, resource allocation, and alignment with business objectives.• Conducted thorough data analysis of past fiscal years to ensure compliance with reporting requirements and enhance data-driven decision-making.• Onboarded and mentored new stakeholders, empowering them to independently navigate complex procedures and submit requests with confidence

Devised and implemented dynamic two-week agile sprint strategies for numerous projects, while integrating crucial stakeholder collaborations to gather input and obtain necessary approvals. Oversee and manage allocation for a dedicated team, ensuring equitable distribution of work and adherence to deadlines.• Established and oversaw project timelines, guaranteeing on-time delivery and alignment with project milestones and deliverables.• Proactively identified and mitigated risks, contributing to successful team resolution, averting escalations.• Enhanced the utilization of Azure DevOp, resulting in precise and informative reporting of essential performance metrics. • Established data cleansing techniques ensuring accurate and reliable data. • Developed interactive dashboards for reporting purposes, providing leadership with real-time access to project sprints. • Developed comprehensive documentation to streamline operations and enhance team efficiencies.

Managed multiple global projects simultaneously while prioritizing deliverables and working with teams around the world to ensure timelines are met. In addition to assigned projects, also developed and maintained weekly leadership reports and volunteered to take on other special projects.• Manage publishing calendar for product category pages, list pages, product description pages, and ongoing promotion and merchandising motions across all Microsoft Digital Store properties.• Coordination across many business functions including Web production, Quality Assurance, Localization, and others, to drive alignment and launch readiness• Manage and prioritize multiple global and/or regional projects simultaneously• Gathered business and technical requirements and turned them into detailed project plans and milestones, and communication of overall project status

Plano, Texas

Project managed multiple complex projects, from initial scope and timeline to workflow, development, testing, and launch. Identified support content updates for mobile and home appliance apps, created new topics for mobile apps, and ensured accurate help content for seamless launches. Collaborated with cross-functional global teams to coordinate and align releases with support content for internal agents and external consumers across multiple channels. Cultivated energetic environment of high-performing teams motivated to meet project goals.• Assessed and managed support content for 20+ Samsung branded apps serving end users and support agents.• Delivered exceptional support content for seasonal rollout of 2020 Samsung A Series devices, 2020 and 2021 Samsung Chromebooks, Samsung Galaxy Watch 3, and 2021 Samsung Monitors.• Utilized Tableau to monitor content metrics including number of views, help score, and customer comments.

Richardson, Texas

Created detailed product reports outlining pricing, launch date, and product features. Designed brand guidelines deck detailing processes and timelines for all brands launching new products, including analysis of information and timing differences for various devices. Collaborated with project managers, brand teams, and production facilities to coordinate timely progression and completion of all deliverables. Partnered with brand teams and UI / UX designers to devise app concepts aligned with brand personality and user optimization. • Contributed to improved fixture concepts across all brands by researching, analyzing, and reporting on various competitor displays.• Increased efficiency by 50% and reduced costs by identifying and implementing company-wide process improvements.• Managed 21 language translations for mobile applications, legal documents, packaging, and online content, including sourcing, selecting, and engaging with vendors throughout approval process.

Richardson, Texas

Project managed seasonal launch process, from establishing timelines, workflow, and key delivery dates to leading pass off meetings so voice and photo teams accurately describe and capture product features. Partnered with Planning and Development to devise weekly report to validate SKU online availability. Coordinated product, photography, and voice processes to ensure alignment with brand standards and expectations. Managed multiple applications to deliver positive customer experience on Fossil.com, including On Site Search for desktop and mobile sites, while handling redirects and updates based on usage patterns.• Optimized product launches by analyzing staging sites to confirm proper display on domestic and international sites.• Increased sales 60% and improved user experience by curating hidden product categories and creating hyperlinks suggesting companion items.• Standardized user experience across mobile and desktop sites after analyzing and resolving inconsistencies in conjunction with development teams.• Utilized CoreMetrics to generate and analyze weekly reports synthesizing sales data for leadership use in enhancing website.

Richardson, Texas

Enhanced customer experience by delivering exceptional customer service while assisting consumers and independent retailers with international orders as well as warranty and repair needs.